Home  › Social › Social Media
marlins-social-media

Miami Marlins Add Latin Flavor to Social Presence

  |  April 19, 2012   |  Comments

The team recently started a Tumblr to highlight "Miami Style" baseball.

The Miami Marlins may be getting national attention for the team manager’s controversial comments and a flamboyant, water-gushing home run display in its new ballpark, but the ball club’s social media efforts are reflective of what appears to be more social innovation by Major League Baseball teams.

In the past couple months, like other clubs, the team has added Pinterest and Tumblr accounts, along with a Twitter presence for its maritime mascot, Billy the Marlin. The team also allows fans to download special Marlins images to enhance their Facebook Timelines. However, given the club's emphasis on attracting Latino fans to the Little Havana, Miami ballpark, the Marlins take care to speak to their Spanish speaking fans in a nuanced way.

"We've been busy,” said Alex Buznego, a digital director for the Miami Marlins, which this season opened its stadium, where the first 2012 regular season MLB matchup on American soil was played earlier this month. (The first regular season series was played in Japan between the Oakland A's and Seattle Mariners.)

"It's a big moment for us," added Buznego, noting the new stadium has free Wi-Fi and allows fans to order concessions from their phones before picking them up. "We want to make sure that the in-game experience is as connected as possible."

On Marlins Opening Night - which featured a lavish ceremony in which players were escorted onto the field by dancers in Brazilian carnival costumes - the team asked fans to shoot videos from their seats and submit them to Marlins.com/BePartOfHistory. The submissions have been collected and in the next couple weeks, the clips will be compiled into a video montage.

Marlins Customize Messages Across Platforms

One new team Tumblr, Marlins.Tumblr.com, is intended to display the Latin influence of "Miami-style" baseball. A recent photo posted there shows a chef chopping fresh mangos at a smoothie stand. The Marlins also plan to launch a "Beyond the Ballpark" Tumblr to spotlight the volunteer work and philanthropy of the organization.

On Pinterest, the team posts player shots and photos of club gear and merchandise, recognizing the overwhelmingly female audience on the photo-sharing platform.marlins-social-media

A visit to the Social Media Clubhouse of MLB sites turns up links to player Twitter accounts, official Tumblrs and Pinterest pages, along with large Facebook Timeline cover images, many following similar templates.

The Marlins have Spanish-language versions of the official team site, Facebook page, and Twitter account. "All of those are intended to present a custom message, a relevant message to our fans who are Spanish speaking," said Buznego. "As we move to a ballpark that's...in the heart of little Havana...and as we rebrand to Miami Marlins...that fan base is a group of fans that we want to activate." The team was called the Florida Marlins before this season.

The club has a multicultural group in its marketing department. Recently, they used the official Spanish-language @LosMarlins Twitter account to communicate directly with Spanish speakers during a controversial press conference with team manager Ozzie Guillen after he was suspended for inflammatory comments he made suggesting praise for Cuba's Fidel Castro, the revolutionary leader many Miami residents of Cuban descent believe to be a ruthless and oppressive dictator.

Striking an English-Spanish Balance

The approach taken by the team to its Spanish-language Twitter and Facebook communications regarding Guillen was slightly different from its English-language efforts. For instance, the @Los Marlins feed highlighted different quotes from Guillen's press conference than the English feed.

"There's nuance to any marketing message that we present," said Buznego. He said the Marlins are planning to balance live Twitter chats with players, making sure to have a 50/50 split between English-speaking players like ace starting pitcher Josh Johnson and Spanish speakers such as third baseman Hanley Ramirez.

"In monitoring the different portals you can see how fans are different...and differences in what's important to them," said Buznego. In his observations, for instance, Latino fans tend to exhibit more passion. "There are more exclamation marks," he said.

And, though he was careful not to characterize Spanish-speaking fans as having higher baseball IQs than their English-speaking counterparts, he noted, "One standout: There's more intense in-game breaking down of strategic plays" among Latinos on Twitter who tend to be "more nuanced in the comments."

ClickZ Live San Francisco This Year's Premier Digital Marketing Event is #CZLSF
ClickZ Live San Francisco (Aug 11-14) brings together the industry's leading practitioners and marketing strategists to deliver 4 days of educational sessions and training workshops. From Data-Driven Marketing to Social, Mobile, Display, Search and Email, this year's comprehensive agenda will help you maximize your marketing efforts and ROI. Register today!

ABOUT THE AUTHOR

Kate Kaye

Kate Kaye was Managing Editor at ClickZ News until October 2012. As a daily reporter and editor for the original news source, she covered beats including digital political campaigns and government regulation of the online ad industry. Kate is the author of Campaign '08: A Turning Point for Digital Media, the only book focused on the paid digital media efforts of the 2008 presidential campaigns. Kate created ClickZ's Politics & Advocacy section, and is the primary contributor to the one-of-a-kind section. She began reporting on the interactive ad industry in 1999 and has spoken at several events and in interviews for television, radio, print, and digital media outlets. You can follow Kate on Twitter at @LowbrowKate.

COMMENTSCommenting policy

comments powered by Disqus

Get ClickZ Social newsletters delivered right to your inbox. Subscribe today!

COMMENTS

UPCOMING EVENTS

Featured White Papers

BigDoor: The Marketers Guide to Customer Loyalty

The Marketer's Guide to Customer Loyalty
Customer loyalty is imperative to success, but fostering and maintaining loyalty takes a lot of work. This guide is here to help marketers build, execute, and maintain a successful loyalty initiative.

Marin Software: The Multiplier Effect of Integrating Search & Social Advertising

The Multiplier Effect of Integrating Search & Social Advertising
Latest research reveals 68% higher revenue per conversion for marketers who integrate their search & social advertising. In addition to the research results, this whitepaper also outlines 5 strategies and 15 tactics you can use to better integrate your search and social campaigns.

WEBINARS

Jobs

    • Internet Marketing Campaign Manager
      Internet Marketing Campaign Manager (Straight North, LLC) - Fort MillWe are looking for a talented Internet Marketing Campaign Manager to join the...
    • Online Marketing Coordinator
      Online Marketing Coordinator (NewMarket Health) - BaltimoreWant to learn marketing from the best minds in the business? NewMarket Health, a subsidiary...
    • Call Center Manager
      Call Center Manager (Common Sense Publishing) - Delray BeachWanted: Dynamic Call Center Manager with a Proven Track Record of Improving Response...