Home  › Media › Mobile
mobile-commerce-amazon

SES Chicago: Mobile Apps or Sites. That Is the Question

  |  November 15, 2012   |  Comments

The contentious debate between whether mobile applications or optimized sites are the better choice for marketers led the conversation at SES Chicago.

The contentious debate between whether mobile applications or optimized sites are the better choice for marketers led the conversation at SES Chicago.

At a panel session entitled "Metrics for Success in the Mobile and Apps Ecosystem," panelists agreed that although there is a time and place for both apps and sites, the former may be better placed to create a branded and more realistic experience than its desktop counterpart.

"The desktop can certainly provide a good multimedia experience with video and sound capabilities. However, when you look at apps, they can be much more engaging in the overall experience and definitely interact with human senses in a way that desktops aren't able to do," said Jonathan Allen, director of Search Engine Watch.

"Apps such as Instagram or Layar provide specific experiences that can only really work via a mobile. They live in your phone and you can go back to them time and time again. The trick is to build engagement in your app so that the consumer keeps coming back," he noted.

Adam Singer, product marketing manager at Google Analytics, concurred with Allen. For him, apps can be highly successful but engagement is key in order for this to be the case.

Apps are widely used by loyal consumers and are a great way to utilize value-added services such as one-to-one marketing, Singer said. But asking a consumer to install an app is a big ask, as it means taking up a lot of real estate on a device that is being used everyday.

"You don't want consumers to install your app and then never use it again because if that happens, then you have failed…If marketers are set on rolling out mobile apps, they need to make sure that it fits their consumers' needs, as well as engage with the audience on a brand level," Singer commented.

He added that optimized sites also have their place and marketers could consider them as a nurturing path in order to achieve customer loyalty for a brand. Once this has been achieved, an app can then be installed, which would add greater value.

All the panelists agreed that when in doubt, marketers should invest in both a mobile app and an optimized site strategy. While apps will always have a purpose with a loyal consumer base, the general consumer will look at a site more often.

"The idea that you should choose one strategy is very 2009. There is a time and place for both. Marketers need to look at consumer behavior to establish exactly what it is that they are doing when they are accessing the app or site," said Diran Hafiz, director of mobile sales at comScore.

Hafiz cited Amazon as an example. As a retailer, it has been very successful in its apps among all devices including smartphones and tablets, he said. However, when looking at purchases being made, the majority have all been through a site or browser on a tablet or desktop.

"When it comes to buying, people seem to feel more comfortable with sites. This strengthens my view that the app/site debate should be an 'and' one and not an 'or.' What is important is that companies figure out which medium works best for them and go from there," Hafiz concluded.

ClickZ Live New York What's New for 2015?
You spoke, we listened! ClickZ Live New York (Mar 30-Apr 1) is back with a brand new streamlined agenda. Don't miss the latest digital marketing tips, tricks and tools that will make you re-think your strategy and revolutionize your marketing campaigns. Super Saver Rates are available now. Register today!

ABOUT THE AUTHOR

Melanie White

Melanie White is the Editor of ClickZ, where she has worked since July 2012. White has been with Incisive Media (ClickZ's parent company) since 2009 where she was Deputy Editor/ US Editor for one of the financial risk management titles, International Custody and Fund Administration (later Custody Risk).

In addition, White worked on FX Week where she was a Senior Reporter. She has also worked and contributed to a number of other titles, including The Accountant, International Accounting Bulletin, the New York Post, Independent Magazine (UK), as well as the broadcast title Sunday Live with Adam Boulton at Sky News.

COMMENTSCommenting policy

comments powered by Disqus

Get ClickZ Media newsletters delivered right to your inbox. Subscribe today!

COMMENTS

UPCOMING EVENTS

UPCOMING TRAINING

Featured White Papers

Google My Business Listings Demystified

Google My Business Listings Demystified
To help brands control how they appear online, Google has developed a new offering: Google My Business Locations. This whitepaper helps marketers understand how to use this powerful new tool.

5 Ways to Personalize Beyond the Subject Line

5 Ways to Personalize Beyond the Subject Line
82 percent of shoppers say they would buy more items from a brand if the emails they sent were more personalized. This white paper offer five tactics that will personalize your email beyond the subject line and drive real business growth.

WEBINARS

    Information currently unavailable

Jobs

    • Lead Generation Specialist
      Lead Generation Specialist (The Oxford Club) - BaltimoreThe Oxford Club is seeking a talented writer/marketer to join our growing email lead-generation...
    • Health Marketing Editor
      Health Marketing Editor (Agora Inc.) - BaltimoreCome flex your intellectual muscle as part of Agora, Inc’s (http://agora-inc.com/) legal team...
    • Technical Business Analyst
      Technical Business Analyst (OmniVista Health) - BaltimoreOmniVista Health is looking to add a Technical Business Analyst to our expanding team...