SES New York opened on Tuesday with Mike Proulx speaking on "Social TV: How Marketers Can Reach & Engage Audiences by Connecting Television to the Web, Social Media, & Mobile," expressing the irony of kicking off a conference whose roots are in search, talking about television.
Proulx shed light on the seemingly strange bedfellows of search and television with Google's phrase, "TV is a major catalyst for search." This is a testament to what's happening in the media landscape. The two media are intertwined and everything is matched up.
What's the reason for this marriage between TV and search? Proulx shows that we are doing online searches while watching TV. Google Trends often spike for TV-related search terms at the specific times television shows air. Google says, "TV prompts 22% of mobile searches." TV seems to be a powerful medium to drive our search behavior.
Marketers can leverage this connection between TV and search, because searches are not only prompted by television programs, but "the majority of searches are prompted from TV commercials," Proulx adds. Clearly, the television landscape has evolved from a media that we just watch to one that we interact with across different screens - web, social media, and mobile.
In social media, Twitter has become an important part in our overall search experience. TV now has an instant feedback loop through the use of social polls and Twitter feeds, which TV programs such as "American Idol" incorporate into each episode.
Proulx gave a personal experience of his social media interaction with TV during the Republican National Convention last August. During Clint Eastwood's infamous "invisible Obama" speech where he spoke to an empty chair, Proulx was on his iPad with Twitter open. His Twitter stream was filled with witty one-liners, which created an interesting second screen experience for him that augmented Eastwood's speech. He was not only reading the stream, but also shared that content with friends who weren't on Twitter at the time. The best part of that second screen experience, Proulx said, was "when Obama himself joined the conversation and tweeted 'This seat is taken.'"
The question that we need to consider is "What is TV in 2013?" Proulx outlined three ways that television is different now than it has ever been:
Belief No. 1: TV is a dying breed.
Behavior: We watch more TV today than ever - a daily average of four hours, 46 minutes. Ratings have increased to 40 million viewers (for the Oscars).
Belief No. 2: People don't watch TV live.
Behavior: 87 percent watch broadcast TV live, 93 percent watch cable programs live. Motorola just released a statistic stating that 41 percent of recorded programs are never watched.
Belief No. 3: We use other devices while watching TV.
Behavior: 78 percent of second screen device activity is unrelated to the show being watched. Only 23 percent of smartphone users engage in TV programs - the first places users turn to are texting, talking on the phone, and online forums.
Belief No. 4: Social media helps ratings.
Behavior: Nielsen just announced that it has found a correlation between ratings and Twitter activity during a television program. This is one of the reasons television programs use hashtags on almost every show we watch. They want to remind us that there is a conversation happening around the content and we can add our voice. However, during very engaging television moments where viewers lose themselves in the story, the Twitter activity goes down.
Belief No. 5: TV is traditional media.
Behavior: TV in 2013 has become new media because of the changes in our behavior. We watch television programs on various Internet-enabled devices anytime, anywhere.
Enrich vs. Hijack
These are all great examples of how brands are learning to connect and engage with customers via multiple screens, but Proulx explains that one thing none of us want is to have our social streams hijacked by brands trying too hard to be witty, especially when that content is not relevant to us. That line is still fuzzy, and over time it will become clear.
Finally, Proulx quoted Dick Costolo who said, "We're moving from a world where we plan campaigns for the future, to one where we adapt campaigns to the moment." This human connection is really the essence of social TV. Brands must approach TV today with a new set of eyes and internally eliminate the TV and digital organizational silos and work together to effectively engage the connected consumer.
TV image on home page via Shutterstock.
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Ghennipher Weeks has spent the past 13 years as a marketer working closely with IT teams to increase cross-functional collaboration, and helps teams excel in delivering great results quickly.
With deep expertise in creating conversion-driven and insightful search engine marketing and social media strategies for national and regional brands since the late 1990s, Ms. Weeks has increased online revenue for Philips, Wells Fargo, The Women's Information Network, The Allegis Group, TotalGym, Overstock.com, TigerDirect, LeoSchachter Diamonds, and others. She excels in formulating SEO, conversion, social marketing, and value-creation strategies. Ms. Weeks says, "Integrated marketing strategies are more effective, but much more difficult. Agility in execution requires measurement, accountability, and an unwavering customer focus to deliver value that makes both customers and business stakeholders happy. This raises customer, as well as shareholder value, or in relevant corporate terms: increases profits."
She actively contributes her expertise and thoughts through presentations, industry appearances, articles, and her upcoming book on integrated digital marketing.
Ms. Weeks has spoken at SES, Webmaster World's PubCon, EVO, WITI, Blissdom, Social Media Club, Agile Roots, Blogilicious, and other conferences. Notably, she is also certified in Agile methodologies as a CSM and CSPO. You can find Ms. Weeks online on Twitter, Facebook, LinkedIn, or on her blog, and a myriad of other social media sites.
December 5, 2013
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December 12, 2013
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