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Google Adds Estimated Total Conversions to Track Cross-Device Purchases in AdWords

  |  October 3, 2013   |  Comments

Google AdWords has released a major reporting update called Estimated Total Conversions, which provides estimates of conversions that take multiple devices to complete.

Over the next few weeks, Google AdWords will roll out a major reporting update to conversion tracking called Estimated Total Conversions. This feature provides estimates of conversions that take multiple devices to complete and adds this data to the conversion reporting we see today.

Following the launch of enhanced campaigns this year, search advertisers have combined mobile and desktops with the ability to further modify bids by mobile and other targeting factors. One gap in reporting and comprehension of the campaigns effectiveness has been the limited data on how consumers are navigating and converting via multiple device options.

What is a Cross-Device Conversion?

Consumers constant connectivity has enabled them to browse, shop, and interact with businesses on the go and from multiple devices.

A September 2013 Google study found that more than 90 percent of multi-device consumers move sequentially between several screens like mobile to desktop, or mobile to tablet, to complete a transaction online. Google found that a high percentage of converters actually jumped from desktop to desktop too, presumably a work desktop to home desktop computer.

How Estimated Total Conversions Works

Measuring AdWords Conversions in a Multi-Screen World

Google calculates cross-device conversions for a particular advertiser based on how their customers convert when they are logged in. They then use this as the basis for extrapolating out to the complete data set, to form an estimate of what total conversions that cross devices might look like. This data is only used in aggregate and is not personally identifiable.

What's Next?

Estimating conversions across devices (estimated cross-device conversions) is only the beginning and one conversion type Google intends to measure.

In the future, Google plans to incorporate other conversion types, such as phone calls and store visits, where advertisers are hungry to gain new insights into how their advertising is working.

This article was originally published on Search Engine Watch.

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ABOUT THE AUTHOR

Lisa Raehsler

Lisa Raehsler is the founder and principal strategist at Big Click Co., an online advertising company and Google AdWords Certified Partner, specializing in strategy and management of SEM and PPC for search engines, display, retargeting, and social media ad campaigns. Lisa has led strategy on dozens of PPC accounts and puts her experience into practice every day as a thought leader in integrating clients' search campaigns with ecommerce websites, behavioral targeting strategies, and web analytics. She has participated extensively in the local interactive community, as well as at national search engine marketing conferences. Lisa's recent speaking engagements include SES, OMS, MIMA, HeroConf, and SMX conferences, as well as numerous private and public training engagements. As a columnist for ClickZ and Search Engine Watch, she writes on the topic of paid search. Follow her on Twitter @LisaRocksSEM.

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