Experts - ROI Marketing

Advice and opinions, by and for marketers

Efforts in interactive design, development, and strategy are diluted tremendously -- even fatally -- by a lack of understanding about Web traffic, conversion, user experience, and retention. This column by conversion pioneer Bryan Eisenberg and e-commerce expert Jack Aaronson will show you precisely what you need to do to increase conversion and retention rates and how to milk the most out of every marketing dollar.

In-Store Uses for Smartphones

Six ways retailers can leverage their customers' smartphones in the store.

Web Analytics and Yellow Lobsters

A new report shows that good analytics strategies are as rare as yellow lobsters.

Use Text Messaging in Your Business

Seven ways to get you started using texting in your business.

Marketer's Impotence Syndrome

Spam for a little blue pill raises the question: how impotent is your online marketing campaign?

United Airlines Takes Active Approach to Customer Satisfaction

Do you care about your customers? Take a page from United's playbook.
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