Stats - Retailing

Trends & statistics: the Web's richest source

Online Customer Satisfaction Improves Despite Economy - May 15, 2008
Retailing
Even in a down economy, online retailers drive loyalty and satisfaction.

E-Commerce Equals Convenience, Risk to Consumers - Feb 15, 2008
Retailing
Consumers like the convenience of shopping online, but worry about transmitting credit card and other financial information.

Online Holiday Sales Peak in Afternoon, Sales up 19 Percent - Dec 14, 2007
Retailing
The first 41 days of the 2007 holiday shopping season show gains for online retailers over sales volumes last year; online sales peak in the afternoon.

Online Retailers Must Adapt to Earn Customer Satisfaction, Survey Finds - Jun 5, 2007
Retailing
With consumer expectations rising rapidly, online retailers must give visitors more entry points to build loyalty.

Loyalty Programs Promote Higher Spending - Apr 3, 2007
Retailing
Word-of-mouth and enrollment increase membership of retailer loyalty programs.

E-Tailers Beat Offline Stores in Customer Satisfaction - Feb 20, 2007
Retailing
Web 2.0 features give online stores an edge.

E-Commerce Spending Up for 2007 Holiday and Year - Jan 5, 2007
Retailing
Online shopping topped $102 billion in 2006, up 24 percent over the previous year.

Online One-Day Holiday Spending Peaks at $666.9 Million - Dec 22, 2006
Retailing
E-commerce reached $20.65 billion in spending for the first 48 days of the 2006 holiday season, traffic moves from e-commerce sites to shipping carrier sites as holiday nears and consumers fret about on-time delivery.

Online Consumers Spending More Per Visit This Holiday - Dec 5, 2006
Retailing
Dollars spent per visit are growing faster than the number of visitors to online retail stores.

Online Shopping Spikes on Black Friday - Nov 27, 2006
Retailing
Thanksgiving Day and Black Friday drive traffic to the Web as consumers research and purchase holiday gifts.