Driving Web traffic, increasing sales, personalizing content, or cultivating relationships with customers doesn't happen in a vacuum. To achieve business goals, you need to make informed business decisions. Knowing your customers is a prerequisite, and the best way to get to know your customers is to analyze customer data. But when, where, how?
Plus, tips to enhance on-site search experiences for visitors.
How much is the data from free tools really worth?
Objectives are often like marshmallows: they look good on the outside, but are soft and squidgy on the inside.
Five-step process to creating effective dashboards that deliver the right data to the right people at the right time. Part two in a two-part series.
The five main classes of data and tools that sit in the customer experience ecosystem.
Organizations must overcome these three obstacles to collecting, managing, and analyzing online and offline research and analytics.
When hiring an analyst, review candidates for these qualifications.
Does your organization possess any of these characteristics?
Take a crash course on the world of analytics through the words of Mark Twain.
Consider this whole-brain approach to testing and experimentation.
Inspiration from Albert Einstein, Abraham Maslow, and others.
Defining the expected value for your web channel strategies is the critical starting point to building a social media measurement strategy.
Fewer numbers can give greater insight if they are the right numbers.
What portion of an online company's marketing budget should be allocated to research and measurement?
Digital marketers adopt classic offline retention strategies.
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February 15, 2012
1:00pm EST / 10:00am PST
February 22, 2012
1:00pm EST / 10:00am PST