Efforts in interactive design, development, and strategy are diluted tremendously — even fatally — by a lack of understanding about Web traffic, conversion, user experience, and retention. This column by conversion pioneer Bryan Eisenberg and e-commerce expert Jack Aaronson will show you precisely what you need to do to increase conversion and retention rates and how to milk the most out of every marketing dollar.
User experience has improved so much in some sectors of our lives that when we see an archaic one, we are bewildered at how it could happen.
How an underdog became the market leader in the online marketing space.
Is a shift coming from "all-in-one" packages to "best of breed" single-functionality solutions?
Optimizing how you generate traffic and convert potential buyers.
Use knowledge you already have about what people are doing on your site to create real-time notices that add urgency to users' shopping process.
Test and tweak.
By combining the e-commerce experience with the brand experience are you just distracting your consumers?
Get your customers to understand the relative value of both price and value and you'll convert more visitors.
Asking what current customers you want to let go is just as crucial to your bottom line as what customers you want to attract.
Remember that free has a price - it's not a substitute for creating value in your product or service.
How a toddler taught me to handle customers contacting my clients' customer service center.
The five things you should be testing on your product videos.
Using pre-filled emails on mobile devices is a very interesting way to create easier "one-click" calls to action without disturbing the user.
The seven must-test elements to try across your product page sections in order to convert visitors into sales this year.
Four reasons why marketers should try using Apple's iBooks Author app.
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June 6, 2012
1:00pm ET / 10:00am PT