Social media can help you grow your reach, know more about your consumers, and keep these consumers engaged. Social media shouldn't be an isolated effort but should be integrated into your overall marketing and communication mix. Join Sundeep Kapur in a bimonthly column where he shares best practices and insights based on real experiences on how social integration can help you achieve real return on your social investment.
Do you know why someone should sign up for your social media program?
Social media can offer the antidote to waning consumer engagement with email.
Don't let your social media efforts spiral out of control; make sure your approach is focused and engaged.
There's no point spending time setting up your social presence if you don't bother to customize your social pages to meet the needs of your consumers.
Seven principles for using digital channels to drive engagement.
Are you interacting with your Facebook audience?
Successful brands need to focus on increasing interaction effectiveness with their consumer base.
Keep your consumers engaged by telling a compelling story so you can build and thrive on engagement.
Engaging with your consumers is great, but sometimes it can be taken too far or in the wrong direction.
How to make social integration, social measurement, and social CRM work for your brand.
Three metrics to track and measure social media success.
How do you balance awesome service and consumer privacy?
Ten tips that can help drive you toward perfect engagement this holiday season.
Five ways to leverage your traditional channels.
Four ideas on how to engage with your customers during the upcoming holiday season.
Become a Social Media Marketing Expert!
ClickZ Academy's e-Learning course on Social Media Marketing teaches marketers how to use the social channel and associated tools to connect with their customers and grow their businesses. This online certification consists of 10 modules, each designed to be taken at your own pace.
ClickZ Academy gives you access to the best and brightest marketing minds – without leaving your computer or tablet screen.

June 6, 2012
1:00pm ET / 10:00am PT