Social media can help you grow your reach, know more about your consumers, and keep these consumers engaged. Social media shouldn't be an isolated effort but should be integrated into your overall marketing and communication mix. Join Sundeep Kapur in a bimonthly column where he shares best practices and insights based on real experiences on how social integration can help you achieve real return on your social investment.
Jul 12, 2012 - The more you can personalize and have a relevant conversation, the better your chances to engage and create brand ambassadors. Comments
Jun 28, 2012 - An accident away from home highlights how our mobile devices keep us connected and informed. Comments
Jun 14, 2012 - Engaging with your consumers is great, but sometimes it can be taken too far or in the wrong direction. Comments
May 31, 2012 - How one company took to Facebook to promote its music festival and the lessons it learned along the way. Comments
May 17, 2012 - Do you know why someone should sign up for your social media program? Comments
May 3, 2012 - Social media can offer the antidote to waning consumer engagement with email. Comments
Apr 19, 2012 - Don't let your social media efforts spiral out of control; make sure your approach is focused and engaged. Comments
Apr 5, 2012 - There's no point spending time setting up your social presence if you don't bother to customize your social pages to meet the needs of your consumers. Comments
Mar 22, 2012 - Seven principles for using digital channels to drive engagement. Comments
Mar 8, 2012 - Are you interacting with your Facebook audience? Comments
Feb 23, 2012 - Successful brands need to focus on increasing interaction effectiveness with their consumer base. Comments
Feb 9, 2012 - Keep your consumers engaged by telling a compelling story so you can build and thrive on engagement. Comments
Jan 12, 2012 - How to make social integration, social measurement, and social CRM work for your brand. Comments
Dec 22, 2011 - Three metrics to track and measure social media success. Comments
Dec 8, 2011 - How do you balance awesome service and consumer privacy? Comments
Nov 22, 2011 - Ten tips that can help drive you toward perfect engagement this holiday season. Comments
Nov 10, 2011 - Five ways to leverage your traditional channels. Comments
Oct 27, 2011 - Four ideas on how to engage with your customers during the upcoming holiday season. Comments
Oct 13, 2011 - Making computers and applications easier to use benefits consumers and businesses alike. Here are three examples. Comments
Sep 29, 2011 - Is your engagement improving? Are costs being reduced? Is this helping you drive attributable revenue? Comments
Sep 15, 2011 - Ways to engage through useful content. Comments
Become a Social Media Marketing Expert!
ClickZ Academy's e-Learning course on Social Media Marketing teaches marketers how to use the social channel and associated tools to connect with their customers and grow their businesses. This online certification consists of 11 modules, each designed to be taken at your own pace. ClickZ Academy gives you access to the best and brightest marketing minds – without leaving your computer or tablet screen.
May 29-30, 2013
June 12-14, 2013
September 10-14, 2013
September 16-18, 2013
November 4-7, 2013
May 22, 2013
1:00pm ET / 10:00am PT
June 5, 2013
1:00pm ET / 10:00am PT