If we could spend only a few minutes working together to optimize your website, we’d still get results starting with a process. When evaluating and improving any type of content or copy, there is a quick 10-step process you can use.
1. Headlines. Why are headlines first? They are the critical attention-getters that allow your visitor to determine if the page is relevant to her needs in just a few seconds. Readers of your pages scan the headlines and sub-headlines (headers and sub-headers) to grok the content on a page and decide if they want to read more of your copy. Headlines aid in the visual task of scanning and skimming, which helps your visitors organize the information you present. Worded appropriately, they encourage your visitors to go deeper into your persuasive copy. David Ogilvy would say, “If you haven’t done some selling in your headline, you have wasted 80 percent of your client’s money.”
2. First mental image. This is usually a combination of your headline and how it ties into your first few sentences of copy along with your first picture (if you have one in the paragraph). I’ve written several posts that illustrate the power of a good first mental image.
A strong mental image is achieved by choosing the best copy perspective for your message.
3. WIIFM. Everybody’s favorite radio station – what’s in it for me? Are you speaking to the reader about what matters to them? And are you speaking their language? Different personality preferences have different ways of engaging with your content and making decisions. This is where (and why) using personas to decide your content strategy can be so valuable in improving your conversion rate.
4. Check for “we-we.” If you use your own name or “we” too many times in your copy you’ll end up sounding self-centered rather than customer-focused. Face it: you’re not Denny Crane. So use the “we-we” or customer focus calculator I developed to see how self-centered vs. customer-focused your copy is. You can also read this post to better understand how to measure your “we-we.” I’ve had many people tell me that they boosted their conversion rate by improving their “we-we” score and creating more customer-focused copy.
5. Remove the black words. Eliminate the black words. Avoid words that do not contribute toward a more vivid or colorful mental image.
6. Reformatting for readability. Your online copy must be formatted to make it easy to digest online. You want to maximize skimming and scanning to an important R from “The 5 Rs of Search Engine Marketing.”
7. Improve your verbs. Your copy can always be improved by pumping up your verbs and writing in active not passive voice. You can change a couple of settings in Microsoft Word to check for passive voice.
8. Wording in links and calls to action. Usability guru Jakob Nielsen recently wrote about his research about the importance of keywords in your hyperlinks. Read here to learn how to write more persuasive hyperlinks and calls to action so you don’t sound like a “more-on.”
9. Words exist in other places than just your copy. Don’t forget to evaluate and test the wording in your images, Flash, video, and audio content. One former client changed the words on the Flash banner on his home page and reduced abandonment by more than 28 percent. In fact, I am seeing a trend where people are spending less time on product pages and are looking for videos that summarize all the details on the page instead.
10. When all else fails – use the “sucking wind” checklist:
- Do you offer a clear and valuable message?
- Have you established trust and credibility?
- Have you answered all the main objectives?
- Have you addressed the emotional “ownership” of the sale?
- Have you substantiated your claims?
- Have you made the next steps clear?
- Could you have said the same thing in one-third of the words?
Improving your copywriting is just one of the many efforts you need to continually improve to keep your goals on target.
Emily Ma, product director of Tencent’s advertising platform products department, was a keynote speaker at ClickZ Live Shanghai where she discussed the ... read more
The terms that customers type into your site search function can help you to gain an understanding of user behaviour and can be used to optimise ... read more
Google Analytics comes with lots of standard reports and settings, but with a little customisation you can extract much more value. One way is ... read more