I loved the lede of The New York Times story on data last year: “Good with numbers? Fascinated by data? The sound you hear is opportunity knocking.” Since then, we’ve continued to see a growing trend in the need for qualified analytics professionals at all levels in an organization, including leadership. The need is painfully real: Gartner predicts by 2015, big data demand will reach 4.4 million jobs globally, but only one-third of those jobs will be filled. So it’s no surprise that finding top analytics talent, as with any specialization in-demand, can be challenging.
Although there is increasing demand, you still need to look carefully to ensure you are getting quality talent. To help, I thought I’d share some questions to ask, and the types of responses to look for, when bringing on a new digital marketing team member. Having viewed things from the perspective of leading digital agency teams and now a marketer on an analytics product, I hope this is a balanced perspective and useful for you.
1. We have several (varying) groups that need access to analytics insights, from product to marketing/PR and customer service. How would you efficiently get them all what they need?
What to look for in an answer: If someone can share their process here for efficiently getting each group specific reports and analysis that goes with it, that’s a great first step. But ideally, your hire would go beyond simply giving others their analysis and information. It’s powerful to train different stakeholders to be proficient with the tools you’re using and able to conduct their own analysis at whim. Your analytical lead should always be thinking of how she is going to democratize her knowledge throughout the organization. While it’s probably not realistic to get everyone to be an A-list analyst, it is possible to get everyone to think like an analyst and have at least a basic understanding of what your team does.
2. How do you see a breakdown of time spent on analytics between data capture, reporting, and analysis?
What to look for in an answer: According to our digital marketing evangelist Avinash Kaushik, the ideal breakdown is roughly 15 percent data capture, 20 percent data reporting, 65 percent data analysis. Of course, what to look for isn’t the exact same numbers from Avinash. The point is to understand the importance of focusing a majority of time on analysis and providing insights for the rest of your team to take action on. Someone who articulates and understands that the reporting and capture – while important – are just the basic things to get right. That’s the easy part that should be made as efficient and automated as possible. The real value lies in effective analysis that leads to action: the creative, human element that can’t be replaced by scripts.
3. How do you plan to be data-driven in improving your digital marketing efforts?
What to look for in an answer: Ideally, the candidate would take you through the process of metrics > hypothesis > experiment > act > repeat. She would outline how she plans to establish all the elements of this, from implementation and analysis to developing theories to acting and iterating on all key strategies a brand has. But in addition to understanding how to actually win in business through being data-driven in theory, the candidate should share with you how she actually did this while on the client side or walked brands through establishing a data-driven practice while on the agency side (or both). Theory is nice, but experience is everything here, as there can be roadblocks at all of the steps and you want someone leading your efforts versed in what she’s doing.
While many organizations (and particularly the marketing operations within) still operate on “gut feel” as opposed to data-driven, the opposite will be true tomorrow. And tomorrow’s leaders are already here today, pushing things forward with a passion for data and interest in moving the needle for their organization. To sort the wheat from the chaff, ask the really tough questions and look for in-depth answers and experience from your analytics team members. Invest in them to thrive in your future.
Image on home page via Shutterstock.
Editor’s Note: As 2013 comes to a close, we’re pleased to share our top analytics columns of the year. This article was originally published July 15, 2013.
The web doesn’t have a traffic problem, but it has a conversion problem.
Marketers need to know what’s in their data and trim out the filler to provide continuous, data-driven ROI for their brands.
As consumers, we live in a real-time world. We have the technology to access the information we need, when and where we want it, and the "when" is usually "now."
A new starter in Team SaleCycle recently asked me the following question… “Wouldn't they just come back anyway?”