The email marketing train is a constant and fast-moving one. It is hard to get off at the high speed and seemingly even harder to slow it down and take in the view. I know many email marketers that find it very hard to change less-than-successful practices or gain momentum on new techniques and strategies. However, there is hope! Email marketers share many ailments, but the remedies may not be as painful as one would expect.
The Most Important Things Are Done at the Last Second:
You would never choose your brand name, where your office or stores should be located, or who should run your company at the last minute, but we make most of the crucial and impactful decisions at the last moment of our campaigns. Sometimes email marketers literally think about the subject line right before pressing send, as an almost necessary evil.
The subject line and your second subject line (aka preheader/preview text) are so important, especially since 65 percent of emails are opened on smartphones and/or tablets (according to Movable Ink). This is how consumers and busy professionals are reading (really skimming, at best) your emails and deciding if they will delete immediately or engage with your email whether on their mobile device or back on a laptop or desktop.
Quick Fix: Create or update a campaign brief where you outline what the key business goals are, value to your subscribers, and options for the subject line and pre-header during this phase (ideally to test). Given the context of the strategic planning, your subject line will likely be stronger than at the end of a tactical to-do list.
Asleep or Inertia as the Mobile Tide Surges:
I was recently speaking to a smart group of 100 digital marketers, almost all who were involved with their email programs, if not outright managing them. Not a single hand went up (yes, I know that is not statistically pure) when I asked if anyone knew how many of their subscribers were reading their emails on a mobile device. After I was given CPR, I counseled them to make this a priority.
Quick Fix: Knowledge is power. Lack of knowledge can be a career killer. You can’t develop a mobile strategy if you don’t even know how many subscribers are edging toward a true mobile audience. Ascertain this data so you can build the game plan. A simple tracking pixel can get it. Ask your email partner to assist if you are stuck on how to implement this.
Having a Generalist Creative Team Design and Code Your Email:
Great email creative is often not great Web creative and vice-versa. The old mindset of no one wanting to design emails because you can’t design email is long gone and a new generation of tech-savvy designers knows what separates a functional and fantastic email and it is a very different build than designing a website.
Quick Fix: Not an easy one at some companies, but invest in experts who solely focus in this area. Whether you’re a creative director, freelancer, or email agency, don’t settle with generalists who very likely don’t have a passion for email. A good guide is sharing emails that you love, why you love them, and discussing internally can help steer any email newbies with potential.
Operating in a Vacuum:
You want respect, right? Then earn it. Star with ensuring your email program is not siloed within your company, much less your marketing organization. One way to do that is to share your high-level scoreboard/dashboard type business metrics with many people outside of your immediate team. Articulate what is working, how progress has been made, and anecdotes from your subscribers or internal stakeholders. This will allow you and your program to be more visible and everyone wins in that scenario.
Not Understanding How Email Works:
It’s kind of what you do for your job, right? You probably should have a deep and complete understanding of the basics of how email works.
Quick Fix: Read this from fellow ClickZ columnist Derek Harding.
Do you ever get the feeling that you’re being ignored? That despite your best efforts to ensure every email you write is a) highly relevant; b) succinct; and c) blurb-free, your message still gets overlooked?
As consumers, we live in a real-time world. We have the technology to access the information we need, when and where we want it, and the "when" is usually "now."
A new starter in Team SaleCycle recently asked me the following question… “Wouldn't they just come back anyway?”