The two e-commerce giants are changing the game for local commerce, and here are three things you can do about it.
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To truly provide a great customer experience, you must combine the power of your customers with the power of your employees.
What contributed to the failure of RadioShack? Could a a better use of social technology have made a difference for the brand?
These three tricks can help you enhance your social customer care, one of the touch points with the potential to create the most conversations among consumers.
When you deconstruct and simplify your complex data patterns, you can better understand the data and build better social media marketing programs. What are you waiting for?