ISPs Barely Passing Customer Service Tests
Audience

ISPs Barely Passing Customer Service Tests

22y Michael Pastore

ISPs Barely Passing Customer Service Tests

A survey by the National Regulatory Research Institute and BIGresearch of more than 14,000 Internet users found that almost half have complained to th...

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PCs Still Rule the E-Commerce Roost
Audience

PCs Still Rule the E-Commerce Roost

22y Michael Pastore

PCs Still Rule the E-Commerce Roost

Research from GartnerG2 predicts that as much as 10 percent of the B2C e-commerce transactions in the United States will be done through devices other...

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Consulting, Integration Firms Stake Claim to CRM Market
Marketing

Consulting, Integration Firms Stake Claim to CRM Market

22y Michael Pastore

Consulting, Integration Firms Stake Claim to CRM M...

While economic conditions appear to have forced some companies to delay projects or reduce the scope of implementation, Dataquest predicts the CRM mar...

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Internet Ads Still Feeling Industry Woes
Ad Industry Metrics

Internet Ads Still Feeling Industry Woes

22y Michael Pastore

Internet Ads Still Feeling Industry Woes

Internet advertising in the United States remains off, but the Interactive Advertising Bureau insists the Internet market is more than holding its own...

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Business Installations Will Lead DSL Providers
Data insights

Business Installations Will Lead DSL Providers

22y Michael Pastore

Business Installations Will Lead DSL Providers

Even though residential installations continue to dominate the worldwide DSL market, Cahners In-Stat found that the business DSL market will provide a...

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Online Shopping Looks Merry and Bright
Audience

Online Shopping Looks Merry and Bright

22y Michael Pastore

Online Shopping Looks Merry and Bright

Jupiter Media Metrix weighs in with its numbers for post-Thanksgiving online shopping by finding 43 percent more visitors to shopping sites during Tha...

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British Users Will Lead E-Commerce in Europe
Audience

British Users Will Lead E-Commerce in Europe

22y Michael Pastore

British Users Will Lead E-Commerce in Europe

Despite consumer pessimism and the U.S. recession, European online retail spending will grow this holiday season to 160 percent of the total for 2000,...

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Even Online, Department Stores Draw Holiday Crowds
Audience

Even Online, Department Stores Draw Holiday Crowds

22y Michael Pastore

Even Online, Department Stores Draw Holiday Crowds

It doesn't make much sense that the day after Thanksgiving would signal the start of the online holiday shopping season, but consumers conditioned to ...

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In Store or Online? Depends Who You Ask
Audience

In Store or Online? Depends Who You Ask

22y Michael Pastore

In Store or Online? Depends Who You Ask

This much we know: it's been an emotional and unsettling autumn, and that has not been good for the economy. But how that will influence holiday spend...

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Branches Still Rule Banking in Europe
Marketing

Branches Still Rule Banking in Europe

22y Michael Pastore

Branches Still Rule Banking in Europe

Slightly more than one-quarter of European consumers with Internet access bank online, according to a report by Datamonitor, and British Internet user...

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E-Tailers Try to Master the Customer Service Thing
Audience

E-Tailers Try to Master the Customer Service Thing

22y Michael Pastore

E-Tailers Try to Master the Customer Service Thing

Thirty-five percent of all Americans report being very satisfied with their online holiday shopping experience, which is better than years past, but a...

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Number of U.S. Internet Subscribers Drops Again
Audience

Number of U.S. Internet Subscribers Drops Again

22y Michael Pastore

Number of U.S. Internet Subscribers Drops Again

The number of U.S. households subscribing to online services declined nearly 4 percent during the thirdquarter of 2001, according to a report from Tel...

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Toys Lead E-Retail into Holiday Season
Audience

Toys Lead E-Retail into Holiday Season

22y Michael Pastore

Toys Lead E-Retail into Holiday Season

A significant increase in the number shoppers at toy sites during the week ending Nov. 11 has led analysts to declare that week the beginning of the h...

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IT Budgets Rose Slightly in 2001
Audience

IT Budgets Rose Slightly in 2001

22y Michael Pastore

IT Budgets Rose Slightly in 2001

IT budgets in the United States increased in 2001, but not nearly as much they were forecast to rise back in January of 2001. Read More...

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More Indications of a Healthy Holiday Season Online
Audience

More Indications of a Healthy Holiday Season Online

22y Michael Pastore

More Indications of a Healthy Holiday Season Onlin...

A report by eMarketer expects a record quarter for online consumer spending in the fourth quarter of 2001, and more than 14 million more shoppers than...

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Instant Messaging Has Gone to Work
Marketing

Instant Messaging Has Gone to Work

22y Michael Pastore

Instant Messaging Has Gone to Work

It's not a surprise that a Jupiter Media Metrix study found the time spent using instant messaging applications was up 48 percent at home in the past ...

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Latin American E-Commerce Still Has Hurdles to Clear
Audience

Latin American E-Commerce Still Has Hurdles to Clear

22y Michael Pastore

Latin American E-Commerce Still Has Hurdles to Cle...

Online retailing revenues in Latin America are expected to reach $1.28 billion by the end of 2001, more than double the $540 million from 2000, accord...

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Life in the Slow Lane is Just Fine
Data insights

Life in the Slow Lane is Just Fine

22y Michael Pastore

Life in the Slow Lane is Just Fine

Nearly three-quarters of the dial-up Internet subscribers in the United States are content with the quality of their Internet service, which is bad ne...

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Consumers Lack Interest in Online Gift Registries
Audience

Consumers Lack Interest in Online Gift Registries

22y Michael Pastore

Consumers Lack Interest in Online Gift Registries

Almost three-quarters of the online buyers in the United States have not viewed, created or purchased from an online gift registry, according to resea...

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Interest in Electronic Billing Up Slightly
Marketing

Interest in Electronic Billing Up Slightly

22y Michael Pastore

Interest in Electronic Billing Up Slightly

With Americans taking a closer look at their mail, it might be a good time for electronic billing and payment providers to convince consumers to chang...

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Lump of Coal for E-Commerce Predictions
Audience

Lump of Coal for E-Commerce Predictions

22y Michael Pastore

Lump of Coal for E-Commerce Predictions

Flying in the face of research that has predicted a prosperous holiday season for online retailers, a study by Odyssey found online consumers have bec...

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European Consumers Left Off the Broadband Wagon
Data insights

European Consumers Left Off the Broadband Wagon

22y Michael Pastore

European Consumers Left Off the Broadband Wagon

The high cost of access and an inability to relay the benefits are deterring European consumers from using broadband technologies to access the Intern...

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Spending Carefully or All Teched Out?
Audience

Spending Carefully or All Teched Out?

23y Michael Pastore

Spending Carefully or All Teched Out?

Preliminary results from a Knowledge Networks/Statistical Research study found that the spread of many consumer media technologies has leveled off. Is...

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Convenience Key to Successful Holiday Season
Audience

Convenience Key to Successful Holiday Season

23y Michael Pastore

Convenience Key to Successful Holiday Season

Online retail and travel sales from the 2001 holiday season will reach approximately $11.9 billion, according to Jupiter Media Metrix, and sites that ...

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E-Mail Marketing 'In' for the Holidays
Ad Industry Metrics

E-Mail Marketing 'In' for the Holidays

23y Michael Pastore

E-Mail Marketing 'In' for the Holidays

With all the attention being paid to the mail, it should come as no surprise that proponents of e-mail marketing say it's the way to go for the upcomi...

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IT Spending Down, Productivity Up
Audience

IT Spending Down, Productivity Up

23y Michael Pastore

IT Spending Down, Productivity Up

A report on worldwide IT trends from META Group found the first-ever sharp decrease for IT spending, but more productivity from IT employees. Read Mor...

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E-Commerce Shows No Lasting Effect from Terror Attack
Audience

E-Commerce Shows No Lasting Effect from Terror Attack

23y Michael Pastore

E-Commerce Shows No Lasting Effect from Terror Att...

The events of Sept. 11 have not had a long-lasting negative effect on online shopping, nor have they prompted people to turn to the Internet as an alt...

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