How to take your contact center to the next level

AI & Automation How to take your contact center to the next level

7m Lee Baptiste

How to take your contact center to the next level

The pandemic has given customer contact centers the opportunity to embrace new technologies and break away from old, inefficient modes of communicatio...

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How AI is transforming coupon marketing campaigns?

AI & Automation How AI is transforming coupon marketing campaigns?

8m Evelyn Johnson

How AI is transforming coupon marketing campaigns?

This article details how Artificial Intelligence (AI) is set to revolutionize a century old marketing tool. Read More...

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Intelligent chat isn’t one-size-fits-all: Three use cases that drive real results

AI & Automation Intelligent chat isn’t one-size-fits-all: Three use cases that drive real results

1y Rebecca Clyde

Intelligent chat isn’t one-size-fits-all: Three us...

Rebecca Clyde, Co-founder and CEO of Botco.ai, shows how marketers can leverage intelligent chat technology to better communicate change, and find and...

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What does lead generation look like in 2020?

Chatbots What does lead generation look like in 2020?

1y Clate Mask

What does lead generation look like in 2020?

Clate Mask, CEO at Keap, details why it's important to leverage different lead generation strategies in 2020 to ensure your business stays alive. Read...

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Instant messaging has taken over the world, but this is just the beginning

Chatbots Instant messaging has taken over the world, but this is just the beginning

1y Djamel Agaoua

Instant messaging has taken over the world, but th...

Millennials and Generation Z have been primed for the digitization of society since they were kids, and now the COVID-19 pandemic has accelerated the ...

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The AI-enhanced CX: Agility for an uncertain future

AI & Automation The AI-enhanced CX: Agility for an uncertain future

1y Sven Feurer

The AI-enhanced CX: Agility for an uncertain futur...

Despite uncertainty caused by COVID-19, the demand for AI is steady. AI will continue to play a critical role in businesses staying agile and ahead of...

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The benefits of effective chatbots on customer experience

AI & Automation The benefits of effective chatbots on customer experience

1y Sebastian Witalec & Rob Lauer

The benefits of effective chatbots on customer exp...

Customers and employees alike want information quickly, especially during a pandemic. We break down what goes into building an effective chatbot and t...

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How amika uses an AI platform to drive online sales and build trust

AI & Automation How amika uses an AI platform to drive online sales and build trust

1y Lucie Loubet

How amika uses an AI platform to drive online sale...

How Automat Technologies' AI chatbots helped DTC hair care brand amika, increase its website revenue by 30 percent. Read More...

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How Citi Commercial Cards is using conversational AI to improve CX

AI & Automation How Citi Commercial Cards is using conversational AI to improve CX

2y Jacqueline Dooley

How Citi Commercial Cards is using conversational ...

We spoke with Citi’s Managing Director, Gonca Latif-Schmitt, to learn more about Citi Commercial Cards is using AI chatbot technology within the large...

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Why you need an SMS chatbot right now: Six strategic best practices

AI & Automation Why you need an SMS chatbot right now: Six strategic best practices

2y Hillary Black

Why you need an SMS chatbot right now: Six strateg...

Head of Marketing and Strategy at Mav, Hillary Black helps you design a strategic, conversational experience on SMS with best practices and examples. ...

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Brands are competing on emotional connection, and using AI to get there

AI & Automation Brands are competing on emotional connection, and using AI to get there

2y Danny Tomsett

Brands are competing on emotional connection, and ...

Emotional connection is more than twice as valuable to brands than customer satisfaction. But how can they connect with people on a deeper, human leve...

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Top seven chatbot platforms and tools available

Chatbots Top seven chatbot platforms and tools available

2y Kamaljeet Kalsi

Top seven chatbot platforms and tools available

Only 38% of consumers want human interaction when engaging with a brand. We analyzed the top chatbot platforms to help you make an informed decision. ...

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Northgate improves customer engagement with new guidance technology

Chatbots Northgate improves customer engagement with new guidance technology

2y Mahir Prasad

Northgate improves customer engagement with new gu...

Van rental company Northgate employs Moxie's customer engagement technology to drive growth. Read More...

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Infographic: Chatbots vs IVAs (intelligent virtual assistants)

Chatbots Infographic: Chatbots vs IVAs (intelligent virtual assistants)

2y Rashmi Vittal

Infographic: Chatbots vs IVAs (intelligent virtual...

A visual comparing key features of chatbots vs IVAs. While chatbots are rules-based and single-channel, IVAs deliver human-like, two-way conversations...

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Only 8% of stores use live chat correctly, new report says

Chatbots Only 8% of stores use live chat correctly, new report says

2y Kimberly Collins

Only 8% of stores use live chat correctly, new rep...

"Most online retailers are leaving money (and marketing campaign ROI) on the table," Vincent Phamvan, Head of Growth at Simplr, told ClickZ. Read More...

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How have chatbots failed to deliver on promise, and how will this change?

Chatbots How have chatbots failed to deliver on promise, and how will this change?

2y Vivek Lakshman

How have chatbots failed to deliver on promise, an...

Companies jumped on the chatbot bandwagon a few years ago. The first generation has come up short in some ways, but the new wave of digital assistants...

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Five simple (and effective) chatbot builders

Chatbots Five simple (and effective) chatbot builders

2y Emily Alford

Five simple (and effective) chatbot builders

Many brands are using chatbots to answer common customer service-related questions, record customer preferences, and improve business branding. Read M...

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Brands are excited about chatbots. Why aren't consumers?

Chatbots Brands are excited about chatbots. Why aren't consumers?

2y Mike O'Brien

Brands are excited about chatbots. Why aren't cons...

Though chatbots continue to explode in popularity for marketers, they have downsides that result in consumers preferring human interaction. Read More...

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The state of the chatbot market in 2019

Chatbots The state of the chatbot market in 2019

2y Jacqueline Dooley

The state of the chatbot market in 2019

The global chatbot market is expected to surpass $994 million by 2024, with a compound annual growth rate of 27%. An overview of the state of the chat...

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How to use chatbots as part of your marketing strategy

Chatbots How to use chatbots as part of your marketing strategy

3y Emily Alford

How to use chatbots as part of your marketing stra...

It's 2019, and you're probably wondering if it's about time you use chatbots in your marketing strategy. Here's a ton of examples and tips for how to ...

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Chatbots for customer experience: How AI-assisted chat helps people

Chatbots Chatbots for customer experience: How AI-assisted chat helps people

3y Andy Larisch

Chatbots for customer experience: How AI-assisted ...

Chatbots can—and should—be used to create more intelligent customer experiences. Here's how you can blend AI with the ingenuity of your human sales ag...

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How chatbots can help answer customer questions

Chatbots How chatbots can help answer customer questions

3y Jeff Epstein

How chatbots can help answer customer questions

Companies are increasingly using chatbots to answer customer questions and improve CX. Pairing AI with human agents gives customers better, faster ans...

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Bots, chatbots, robots, AI! Here’s why knowing the difference could set your company apart

AI & Automation Bots, chatbots, robots, AI! Here’s why knowing the difference could set your company apart

3y Emily Alford

Bots, chatbots, robots, AI! Here’s why knowing the...

Bots, chatbots, robots, and AI are some of the most buzzed words in the industry right now, but even insiders are sometimes unclear on their differenc...

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Chatting with bots: How well 5 brands' chatbots actually work

Chatbots Chatting with bots: How well 5 brands' chatbots actually work

3y Mike O'Brien

Chatting with bots: How well 5 brands' chatbots ac...

We usually write about what chatbots can do, rather than how well they do it, so we're testing branded bots from the likes of Sephora, eBay, and H&...

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Ready to talk to robots? Natural language processing is changing search and customer service

Chatbots Ready to talk to robots? Natural language processing is changing search and customer service

3y Emily Alford

Ready to talk to robots? Natural language processi...

From virtual assistants like Siri and Alexa, to completely robotized customer service, natural language processing technology is making artificial int...

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Chatbot market size is set to exceed USD 1.34 billion by 2024

Chatbots Chatbot market size is set to exceed USD 1.34 billion by 2024

3y Rahul Pise

Chatbot market size is set to exceed USD 1.34 bill...

The global chatbot market is predicted to reach a 31% CARG, but why? Weather it's an American company like eBay, or a Russian company like Endurance, ...

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Chatbots could be your secret weapon for lead generation

Chatbots Chatbots could be your secret weapon for lead generation

3y Emily Alford

Chatbots could be your secret weapon for lead gene...

Audiences are increasingly flocking to messenger apps as a free, fun way to have private conversations. But this doesn’t mean brands should necessaril...

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