Agility and the New Marketing Organization

A look at what makes agile marketing work and how to know if it will work for you.

Agile is an exciting and energetic value system and set of practices that the software development world has used for a decade to add more value, accuracy, and speed to the development process. Agile marketing is a quickly evolving adaptation of the practices found in the “Manifesto for Agile Software Development.”

My previous two columns (found here and here) on the subject showed the basis of agility in the integrated marketing space, and gave an example of a 100 percent online company (Overstock.com) that is successfully becoming agile.

In this final column of the series, I focus on what makes agile work – and what to look at to discern whether agile marketing can work for you.

Valuing Human Interactions Above Analysis

Have you ever felt overwhelmed at how the world of social media has drastically changed the way you, as a marketer, do your work? How consumers want to collaborate with brands, not through focus groups anymore – but in real time? How changes in marketing campaigns happen more rapidly than ever before?

Integrated marketing has seen great improvements year after year because of a strong technical emphasis of implementing and understanding analytic data. And even though agile has its roots in technology, what makes agile work is the surprisingly principle – not process – focus. For a process to truly be considered agile, the principle of being human-centric, which refers to reliance and interaction between people, is the first key. The second key of an agile process is technical excellence, which refers to the use of procedures that maintain the highest marketing quality possible.

These principles guide the integration of practices in agile projects, leading an organization on a wave of adoption and maturity that looks something like this:

agile-marketing-communication

Assessing Whether Agile Marketing Can Work for You

As you can see from the chart, the human-centric focus of enhancing communication and collaboration has the highest and most encompassing growth through each level of agile adoption maturity. This is because, as marketers, we’re very focused on integrating social channels into our marketing mix – so this graph wouldn’t reveal the same level of communication and collaboration growth even just five years ago.

However, integrating agile processes and adapting to change are visibly weaker areas for marketing teams to focus on. This is understandable, as the various flavors of agile, such as scrum, lean, kanban, etc., each have their own set of practices, each with their own unique characteristics, strengths, and weaknesses. It’s much easier for marketing teams to be shortsighted and leave agile in the development department, than to discover how to make it work in their projects.

Becoming an agile marketing organization is a lot of work. Your team needs to buy into the value-set, and management needs to learn to provide value in an agile environment. Also, management needs to decide whether to implement a ready-made flavor of agile and translate it to marketing, or create its own flavor.

That said, agility in your practices, principles, and values is more important for marketing organizations than ever before because of the fluidity of new media. What are the payoffs?

  • The market is moving quickly. Agile marketing provides a flexible framework and your marketing programs need to be able to seize new and emerging market opportunities before your competitors do.
  • Agile adds value to marketing programs by improving the entire process of value creation by adding visibility into how to more seamlessly capture revenue.
  • Agile marketing lets you get feedback so you can more accurately connect with your target audience.
  • Team reflection and retrospectives help you adapt to change and stay one step ahead of your competition.

Putting It all Together

Over the past weeks, we’ve covered the history of agile, its basis in marketing, and an example of agile in action. Agile is an emerging practice in the marketing world. As such, this series was designed to give you just a taste of what agility could mean for your marketing organization.

As a Certified Scrum Master and Certified Scrum Product Owner, I’ve learned that the exercise of being involved in a training course is invaluable for teams seeking to become agile. I highly recommend the International Consortium for Agile, Scrum Alliance, and Project Management Institute for additional training on the subject.

Subscribe to get your daily business insights

Whitepapers

US Mobile Streaming Behavior
Whitepaper | Mobile

US Mobile Streaming Behavior

5y

US Mobile Streaming Behavior

Streaming has become a staple of US media-viewing habits. Streaming video, however, still comes with a variety of pesky frustrations that viewers are ...

View resource
Winning the Data Game: Digital Analytics Tactics for Media Groups
Whitepaper | Analyzing Customer Data

Winning the Data Game: Digital Analytics Tactics for Media Groups

5y

Winning the Data Game: Digital Analytics Tactics f...

Data is the lifeblood of so many companies today. You need more of it, all of which at higher quality, and all the meanwhile being compliant with data...

View resource
Learning to win the talent war: how digital marketing can develop its people
Whitepaper | Digital Marketing

Learning to win the talent war: how digital marketing can develop its peopl...

2y

Learning to win the talent war: how digital market...

This report documents the findings of a Fireside chat held by ClickZ in the first quarter of 2022. It provides expert insight on how companies can ret...

View resource
Engagement To Empowerment - Winning in Today's Experience Economy
Report | Digital Transformation

Engagement To Empowerment - Winning in Today's Experience Economy

1m

Engagement To Empowerment - Winning in Today's Exp...

Customers decide fast, influenced by only 2.5 touchpoints – globally! Make sure your brand shines in those critical moments. Read More...

View resource