Holiday shopping and search behaviors in moments
Real-time mobile micro-moment search has changed how consumers shop retail both online and in-store. Here's how marketers can cater to this behavioral shift during the holiday season.
Real-time mobile micro-moment search has changed how consumers shop retail both online and in-store. Here's how marketers can cater to this behavioral shift during the holiday season.
Earlier this year, Google introduced the concept of “moments”, real-time, intent-driven, micro-moment searches, therefore giving brands a greater opportunity to reach and influence consumer preferences.
Driven by mobile devices, moments can include using a smartphone to research a purchase decision in a store or a geographic search for a location based on what is nearby. In these moments, consumers are searching for immediate and relevant answers.
Now the concept of moments has seeped into consumer shopping behavior, thus making it an important development for this holiday season.
In a recent AdWords blog post, Google predicts that consumers’ preferences are shifting more towards shopping moments, as opposed to all day shopping marathons.
They note that 54 percent of holiday shoppers plan to use their spare moments spent walking or commuting to shop on their smartphones.
Digital marketers that are able to present relevant messages that answer questions in these moments will be poised for success this holiday shopping season. With that in mind, here are some digital trend predictions for this shopping season:
As shoppers are more influenced by product information they discover in real-time, businesses and brands have the opportunity to optimize the customer experience.
Advertisers that can capitalize on mobile moments by understanding and anticipating consumers’ immediate needs to deliver relevant advertising or content in the moment, are sure to experience much success this holiday season.