Ad:tech: Geo-Social Attracts Customers for Major Gas Retailer

Murphy USA says 44 percent of Whrrl check-ins have been brand-new customers who spend more than average patrons.

murphyusaNew York— Murphy USA and Whrrl are releasing statistics at the Ad:tech digital marketing conference this afternoon that suggest geo-social creates new customers. The companies agreed to let ClickZ News review performance data prior to their presentation, which derives from a survey of Whrrl users checking in at Murphy USA’s national chain of gas stations during the last 15 weeks. The most surprising data-point: 44 percent had never before given the company’s gas stations any business.

Customers are averaging $30 total spend for each visit, which Murphy USA says is twice the industry average. Fifty-six percent of those surveyed said they are more likely to increase purchase due to the geo-social program, while 72 percent said they were more likely to recommend the brand to friends and family.

A trio of other interesting statistics: people who checked in were three times more likely to visit Murphy USA more than once a week compared to its average customers. (“Average customer” visits frequency was based on the company’s more general customer survey data.) Eighty-five percent of the check-ins surveyed said they chose Murphy USA over a nearby competitor. And 57 percent stated that Whrrl made their visits to the gas stations more fun.

People who checked in were e-mailed a survey to fuel the research, John Kim, VP of products for Whrrl’s Seattle-based parent company Pelago, recently told ClickZ. He pointed to the possibility that his company’s program was virally creating brand-new customers for the gas stations.

“Since the only other place where people can learn about Murphy’s Societies program is the signage around the gas pumps, it appears that a lot of them who are checking in first learned about it from their friends through Facebook and Twitter feeds,” he said. “They must be seeing, ‘Hey, I’m at Murphy’s!’ when they are on those sites.”

Meanwhile, the gas stations brand has been rewarding Whrrl users who check in with a bevy of prizes – most notably giving one daily winner a digital coupon for $50 in free gas. The El Dorado, AR-based Murphy USA has more than 1,000 gas stations near locations of its retail partner, Wal-Mart.

Subscribe to get your daily business insights

Whitepapers

US Mobile Streaming Behavior
Whitepaper | Mobile

US Mobile Streaming Behavior

5y

US Mobile Streaming Behavior

Streaming has become a staple of US media-viewing habits. Streaming video, however, still comes with a variety of pesky frustrations that viewers are ...

View resource
Winning the Data Game: Digital Analytics Tactics for Media Groups
Whitepaper | Analyzing Customer Data

Winning the Data Game: Digital Analytics Tactics for Media Groups

5y

Winning the Data Game: Digital Analytics Tactics f...

Data is the lifeblood of so many companies today. You need more of it, all of which at higher quality, and all the meanwhile being compliant with data...

View resource
Learning to win the talent war: how digital marketing can develop its people
Whitepaper | Digital Marketing

Learning to win the talent war: how digital marketing can develop its peopl...

2y

Learning to win the talent war: how digital market...

This report documents the findings of a Fireside chat held by ClickZ in the first quarter of 2022. It provides expert insight on how companies can ret...

View resource
Engagement To Empowerment - Winning in Today's Experience Economy
Report | Digital Transformation

Engagement To Empowerment - Winning in Today's Experience Economy

1m

Engagement To Empowerment - Winning in Today's Exp...

Customers decide fast, influenced by only 2.5 touchpoints – globally! Make sure your brand shines in those critical moments. Read More...

View resource