The newly-empowered consumer is, of course, taking every opportunity to cheer, and boo, the companies they deal with every day. The latest example: A Comcast Technician Sleeping on my Couch. The video posted on YouTube of, you guessed it — a Comcast technician who fell asleep on a customer’s couch during a service call — has gotten 320,967 views as of this posting. Between footage of the sleeping technician, the customer interspersed text commentary complaining about Comcast’s customer service. Reuters reports the technician has been fired.
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How can digital banking teams offer mobile banking services that exceed customer needs and expectations? This was a key theme addressed by researchers of Forrester's 2016 Global Mobile Banking Functionality Benchmark report.
Twitter has announced it will now let any of its users apply for the much sought after blue badge of verification.
That didn’t take long. With usage soaring and brands jumping to capitalize on the popularity of Pokémon Go, the CEO of Niantic, the company ... read more