Comcast’s CGM Nightmare

The newly-empowered consumer is, of course, taking every opportunity to cheer, and boo, the companies they deal with every day. The latest example: A Comcast Technician Sleeping on my Couch. The video posted on YouTube of, you guessed it — a Comcast technician who fell asleep on a customer’s couch during a service call — has gotten 320,967 views as of this posting. Between footage of the sleeping technician, the customer interspersed text commentary complaining about Comcast’s customer service. Reuters reports the technician has been fired.

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