Consumer E-Commerce Up Slightly in March

Total spending on online sales increased from $3.4 billion in February to $3.5 billion in March, according to the NRF/Forrester Online Retail Index. The number of households shopping online remained even at 13.5 million in March. Consumers spent an average of $263 per person in March, compared with $248 in February.

Because of changes made in the Index methodology in April 2000, Forrester did not make year-to-year comparisons, although it was noted that general top-line trends appear stable over that period.


March 2001 NRF/Forrester Online Retail Index
Category Total Spent
in March

(in thousands)
Total Spent
in February

(in thousands)
February
Index Results

(March/Feb)
Small-Ticket Items
Software $135,830 $110,978 1.22
Books $147,888 $118,623 1.25
Music $102,385 $114,819 0.89
Videos $81,315 $51,880 1.53
Office supplies $104,919 $68,636 1.53
Apparel $177,543 $200,847 0.88
Footwear $53,731 $39,070 1.38
Jewelry $85,118 $104,476 0.81
Flowers $41,416 $61,713 0.67
Linens/Home Decor $55,719 $59,751 0.93
Health and Beauty $110,994 $120,512 0.92
Small appliances $37,038 $37,298 0.99
Toys/Video Games $102,702 $86,151 1.19
Sporting Goods $64,028 $52,533 1.22
Tools and Hardware $42,719 $41,920 1.02
Garden Supplies $24,547 $23,495 1.04
Big-Ticket Items
Computer hardware $400,453 $304,506 1.32
Consumer Electronics $207,211 $195,581 1.06
Appliances $23,778 $43,954 0.54
Furniture $36,559 $42,923 0.85
Food/Beverages $96,897 $78,131 1.24
Airline Tickets $572,417 $605,951 0.94
Car Rental $133,531 $168,555 0.79
Hotel Reservations $310,685 $305,823 1.02
Other $362,260 $320,186 1.13
Total Spending $3,511,685 $3,358,313 1.05
Number of Buyers 13,349 13,548 0.99
Average Spent per Consumer $263.07 $247.89
Source: NRF/Forrester

About the index:
The NRF/Forrester Online Retail Index measures, on a monthly basis, the growth and seasonality of online shopping based on data collected from online shoppers. The Index is based on 5,000 responses to an online panel fielded by Greenfield Online during the first 10 business days of each month. The monthly panel is weighted to Forrester Research’s Benchmark Panel, which surveyed nearly 90,000 US and Canadian members of a consumer mail panel developed by NPD Group. Data was weighed to represent the North American population demographically.

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