One of the most frustrating and unnecessarily annoying speed bumps of the Internet is the login “username.”
Typically a minimum of six characters but sometimes requiring as many as eight, the username is an antiquated concept that doesn’t help publishers, users, or anyone else. What’s the solution?
Publishers should ditch the oft-forgotten “username” and replace it with something that everyone can remember: one of the user’s email addresses.
There are four reasons why the email address makes for a superior login credential compared to a generic username.
- Uniqueness. How many times have you gotten rejected because your name is Mike Smith? You can’t use Msmith, you can’t even get msmith8377. Even if you could get something with your first initial and last name, will you remember msmith8377? Email addresses are unique, and it’s unlikely that you will forget any of your several email addresses.
- Communication. By using the email address as the login credential, you’ve established an implicit agreement that you will communicate with that user via email – the most effective way to drive customer traffic without paying for it again from search.
- CRM. The email address that your new user – ahem, subscriber partner – has supplied is likely the same address she uses for other purposes – work or personal. That means that you can reach this new partner in other media and custom audience ad exchanges like Facebook and Twitter, since she also relies on the email address as the login credential of choice. And it matches up to third-party databases like Nielsen, Bizo, and LiveRamp much better than a username unique only to a single site.
This advice is especially pertinent to mobile app companies. Now that you don’t have UDID to depend on, what could be a better identity for login than an email address? Once an app publisher has collected the email address of its users, it can reach them cross-channel because, despite news to the contrary, many people still use desktop computers.
The benefits don’t accrue only for publishers. The user gets a lot of benefit from this approach. There is no string of letters and numbers that can be typed faster than someone can type their email address. I know I can type my email address faster than I can say it. Recovering passwords is much easier when they can be sent to an email address. And even if that address is old, at least you might remember it.
And resist using a “social” login if you can help yourself. Collect that email for yourself first and connect to the social platform next.
Email is history. History that we can all remember. Our personal history is associated with the email address, and it’s more durable than a cookie or username. End the username madness and start using the universal unique ID of the Internet, the email address.
Image on home page via Shutterstock.
Do you ever get the feeling that you’re being ignored? That despite your best efforts to ensure every email you write is a) highly relevant; b) succinct; and c) blurb-free, your message still gets overlooked?
As consumers, we live in a real-time world. We have the technology to access the information we need, when and where we want it, and the "when" is usually "now."
A new starter in Team SaleCycle recently asked me the following question… “Wouldn't they just come back anyway?”