As the big data trend becomes less of a discussion and more of a real business initiative for more and more companies, many email marketers are concerned about the implications of this brave new world, where a few quintillion bytes of data are generated every day. Must email marketers scramble to adapt to this unprecedented paradigm of lots and lots of data? Do the increasing volume, velocity, and variety of data spell doom for seasoned email marketing practices?
Dealing with data is nothing new for marketers – it’s core to the practice of marketing. When the rubber hits the road, and big data talk becomes real change in an organization, the email marketer is given an opportunity to better apply the principles she has been applying way before the arrival of lots of varied data moving fast.
Principle 1: More Targeted = More Relevant = Better
As Kara Trivunovic wrote in an earlier ClickZ column, big data might be the current catch phrase du jour, but what it really means for marketers is relevance. Marketers have been aiming for relevance since the early days of direct mail and cross promotions. Email marketers specifically have been leveraging available data to deliver relevant emails to the right person at the right time. Over the last 20 years, we’ve gathered more data from different sources at increasing frequencies (sound familiar?). Each additional source and increase prompted an adjustment in strategy – for example, dynamic content in emails based on customer profile is near standard today, when a lack of usable data made it near impossible just a decade ago.
A similar shift must occur once the availability and accessibility of data to the email marketer increases. In the past you versioned based on the most recent purchase…how will you version based on the last three purchases? In the past, your post-holiday efforts may have been aimed toward anyone who didn’t redeem an offer during the holiday…how will you adjust your strategy where you can build targets for those who haven’t purchased in November and December for the last five years?
Principle 2: Find the Offers That Drive the Most ROI
Email marketers have been running tests and comparing results since people were called email marketers. These tests became easier and more effective once the technology allowed faster creation and reporting on the tests.
As structures to deal with big data arrive, marketers will be able to run more complex tests faster, with more versions over longer periods of time. Also, metrics for success may move beyond conversions to bigger concepts like ROI and LTV. The core concept of trying to find which mix works best, however, remains unchanged.
Principle 3: Report and Improve
We’ve come a long way from the dark ages of the perennial quote, “I waste half my advertising dollars, I just don’t know which half.” Advances in cross-channel tracking and reporting enable email marketers to build detailed reports for follow-up.
Still, most of these reports have been limited: either in detail or in timescale. For example, a detailed report is given about a specific mailing or program, but only aggregate-level data is available over a quarter or entire year.
What’s exciting for marketers is the promise of a data structure that can store and make available highly detailed information on what emails/campaigns/promotions users have received, how they’ve responded to those, and how that behavior has changed over a year or longer. How will personas and strategies change when such detailed data over such a long period is available so quickly?
So the principles of marketing will remain unchanged as big data becomes reality. Data, and how it’s used, remain core to a marketer’s strategy.
One thing may change: analysis. As the sets of data become larger, methods of analysis beyond the experience of most marketers become necessary. I’m talking about statistical modeling and predictive analytics…the types of things quants do for a living. Some larger organizations, in parallel with tech changes to accommodate big data, have created teams of quants to service different business units (including marketing) with this type of analysis. Marketers must learn to speak the language and ask the right questions of these people as they become a part of the marketing process.
If you’re experienced in the ways of marketing, big data shouldn’t be something that keeps you up at night with anxiety. Although you might lose some sleep thinking about all the opportunities it provides for creating more relevant and effective programs.
Do you ever get the feeling that you’re being ignored? That despite your best efforts to ensure every email you write is a) highly relevant; b) succinct; and c) blurb-free, your message still gets overlooked?
As consumers, we live in a real-time world. We have the technology to access the information we need, when and where we want it, and the "when" is usually "now."
A new starter in Team SaleCycle recently asked me the following question… “Wouldn't they just come back anyway?”