In part one, I discussed how email fundamentals still rule when it comes to getting your email opened in the inbox. Today, let’s examine more recent strategic trends and how digital marketers must adapt their email program to prevent being ignored as inbox engagement evolves.
The Smartphone and Tablet Impact
Speaking of mobile consumption of emails, any forward-thinking digital marketer should be considering the implications of how their emails are viewed, as well as when and where. It used to be easy, with consumers reading emails at night and on the weekends, and B2B marketers having their messages read during the business day (at least, that was the very broad assumption). Now your email might be read by the soccer mom minutes after deployment in the carpool line with her smartphone, and the busy executive at night on the tablet as she catches up on emails that survived the triage process during the business day. So that means everything from the aforementioned from and subject lines to the creative, coding, and messaging (as they will render and impact uniquely compared to a PC) needs to be considered with this in mind. When utilizing proprietary methods that deliver content and designs are optimized for multiple devices (desktop, smartphone, tablets, etc.), and are in real time from a single campaign, what matters is the core content that is most relevant to a user on each device.
Integrated Channels and Leveraging Social
Want your emails read? Try giving a clear call to action that uses the email as a jumping-off point to a preferred (for you and the subscriber) channel that closes the loop on conversions. More specifically, ensure that it jumps out in the subject line. VIP 25% Offer (Buckhead Location Only) Ends Thursday, August 25 5PM ET. While this sample subject line may be long and some mobile devices may not show the whole message, it sets up the value proposition, sense of urgency, and enough detail to drive the sense of location, and the VIP status can trigger a response.
Socially-driven emails perform very well as long as you move beyond the buttons and icons (follow us, “like” us, and other generic calls to action) and toward a more specific and benefit-oriented message. Ensure that the message to drive adoption of social channels features a clear reason (Q: Why would I want to check in on Foursquare at your location? A: The mayor eats for free every Monday) and that there is some substance behind the initial push (meaning after you “buy” your “likes” with a coupon, there is a community behind the offer worth engaging with). Teasing this in the pre-header, subject lines, and your current email foreshadowing the value of the next email they will receive can all trigger interest.
Of course, the list goes on and on (deliverability, segmentation, brand quality, etc.) and varies by client, but remember, all the hard work and bells and whistles in your email don’t mean much if you don’t get noticed and read. What are your magic bullets for getting through to your subscribers?
Do you ever get the feeling that you’re being ignored? That despite your best efforts to ensure every email you write is a) highly relevant; b) succinct; and c) blurb-free, your message still gets overlooked?
As consumers, we live in a real-time world. We have the technology to access the information we need, when and where we want it, and the "when" is usually "now."
A new starter in Team SaleCycle recently asked me the following question… “Wouldn't they just come back anyway?”