InsightsAnalyticsLytics announces customer journey integration with Salesforce Marketing Cloud

Lytics announces customer journey integration with Salesforce Marketing Cloud

CDP provider Lytics announced an integration with Salesforce Marketing Cloud that will get marketers a step closer to a single view of customer journeys.

On Wednesday, Lytics announced a new enhancement to its customer data platform (CDP): the ability to “manage and orchestrate” customer journeys with Salesforce Marketing Cloud.

Increasingly, marketers want to have a single view that stretches across an entire customer journey. And they want that view to take into account all different types of insights about the customer and his or her behavior.

Added capabilities from this integration include:

  • Exporting audience segments from Lytics to Salesforce
  • Using events captured in Lytics (purchases, email opens, etc) to trigger new experiences (such as an email or text) in Salesforce
  • Switching between Lytics and Salesforce within the same customer journey in order to deliver optimal experience

This adds to Lytics’ list of integrations with Facebook, SendGrid, and a number of other martech tools.

Lytics customers include brands such as Nestle, The Economist, Atlassian, Heineken, and Yamaha, among others.

In a blog post on the update, Lytics Product Marketing Manager Angel Jones wrote:

“You can start the orchestration of a customer journey in Lytics, hand it off to a downstream tool to start an ad or email campaign, and bring new insights back into Lytics to determine who’s ready for the next piece of content.”

And commenting on the announcement, Lytics CEO James McDermott said:

“The best customer journeys are an open road. And for us, that means giving marketers the freedom to choose multiple paths by integrating with their existing marketing technology stack. Our customers love how simple it is to build, view the actionable insights, and manage campaigns in our Journey Canvas. It’s about helping marketers deliver the best customer experience using a best-of-breed approach.”

Whitepapers

US Mobile Streaming Behavior

Whitepaper | Mobile US Mobile Streaming Behavior

4y

US Mobile Streaming Behavior

Streaming has become a staple of US media-viewing habits. Streaming video, however, still comes with a variety of pesky frustrations that viewers are ...

View resource
Winning the Data Game: Digital Analytics Tactics for Media Groups

Whitepaper | Actionable Analysis Winning the Data Game: Digital Analytics Tactics for Media Groups

4y

Winning the Data Game: Digital Analytics Tactics f...

Data is the lifeblood of so many companies today. You need more of it, all of which at higher quality, and all the meanwhile being compliant with data...

View resource
Learning to win the talent war: how digital marketing can develop its people

Whitepaper | Digital Marketing Learning to win the talent war: how digital marketing can develop its people

5m

Learning to win the talent war: how digital market...

This report documents the findings of a Fireside chat held by ClickZ in the first quarter of 2022. It provides expert insight on how companies can ret...

View resource
Email, The Weapon Against Identity Fraud

Whitepaper | Digital Marketing Email, The Weapon Against Identity Fraud

7d

Email, The Weapon Against Identity Fraud

According to Linkurious, 45% of fraud happens online. About 4.5% of U.S., or 15 million Americans, were victims of identity fraud in 2021 and 33% of A...

View resource