“When I do good, I feel good. When I do bad, I feel bad. That’s my religion.” – Abraham Lincoln
Lincoln’s words are appropriate this time of year when we try to reset our lives and formulate New Year’s Resolutions. Some are surface-level resolutions like cutting back on soda or exercising more. Others are deeper in terms of donating more time to charitable work or spending more time with family. Whether our resolutions are major or minor, our digital world will influence our success or failure. Let’s focus our attention on the deeper-level changes – those to our reputation or integrity. Super Bowl-winning coach Tony Dungy does a great job of describing the difference between integrity and reputation in his book “Uncommon”:
“Integrity is what you do when no one is watching; it’s doing the right thing all the time, even when it may work to your disadvantage. Integrity is keeping your word. Integrity is that internal compass and rudder that directs you to where you know you should go when everything around you is pulling you in a different direction. Some people think reputation is the same thing as integrity, but they are different. Your reputation is the public perception of your integrity. Because it’s other people’s opinions of you, it may or may not be accurate. Others determine your reputation, but only you determine your integrity.”
With our hyper-connected world, the amount of difference between your integrity and reputation becomes smaller and smaller. In the digital decades ahead, your integrity and reputation will be one and the same. Why is this the case? Let’s take a quick look at Dungy’s words: “Integrity is what you do when no one is watching.” A key premise of my new book “Digital Leader” is that someone is in fact watching you all the time. These are the realities of our fully transparent world. People start to think twice about committing adultery when they see the ramifications with public figures like Bill Clinton, Tiger Woods, Anthony Weiner, or Eliot Spitzer. Phones with high-definition video cameras that port to social media sites instantly are becoming more prevalent, not less.
As the lines between integrity and reputation blur, your reputation becomes more accurate. Think of reputation as your digital shadow (what others are saying and posting about you). The best way to influence these shadows is through your integrity, which is reflected in your digital footprint. The more you can simplify what you stand for in life, the easier it is not only on you, but on others that are contributing to your online reputation by developing your digital shadow. For example, someone posting photos of their kids at the church bake sale that later accidentally checked in via a geo-location tool during a KKK rally is sending mixed signals that will be discovered and revealed.
The easiest way to avoid digital blunders is to believe in your mission in life and stand by that mission. This concept of integrity and reputation isn’t new; it’s just even more important today as a result of more information being publicly posted. Most people’s and companies’ reputations will be more accurate than in any time in history. Being fully transparent and having integrity is the starting point to managing your online reputation, digital legacy, and leadership role.
“Integrity does not come in degrees – low, medium, or high. You either have integrity or you do not.” – Tony Dungy
You can learn more about this and other factors that contribute to success and influence in my latest book “Digital Leader.”
Social media has developed into an effective component of digital strategy, but measuring its performance is still a challenge. How will analytics affect social media in 2017?
I didn’t vote for him last November. There was no way this registered Democrat from the blue state of Massachusetts would check that box. But I have to give him props for his tweets.
On Thursday, Twitter reported its earnings for Q4 2016, and the results have raised questions about the company's long-term future.
When it comes to customer care, social media offers a chance for your brand to shine. But as with any public forum, it can be risky. Here are three quick tips to keep your customers happy.