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Voice commerce, or conversational commerce, is a major disruptive opportunity in US retail. It opens up the possibility of building deeper relationships with consumers and literally speaking with them in real-time.
Almost one quarter of all US adults already have a smart speaker in their homes, and that number is expected to reach 75% by 2020.
Voice commerce as an industry is projected to be worth $80 billion by 2023. And the speed, efficiency, and convenience it provides consumers shows no sign of slowing.
In this report, uncover: