Real-time decisioning, real results

The world is getting smaller every day. Today’s open markets entice competition from all over the globe, with technology lowering traditional barriers to entry. While this creates massive growth opportunities, it also means competition from both new and existing companies.

To understand how real-time decisioning is defined in the market and how organizations are tackling CX challenges in this new era, Pega conducted a global survey of over 3,500 participants in 11 countries, including the telecommunications industry. The results showed that CX is more important than ever, and organizations that have invested in real time are seeing remarkable value. However, the latter are the minority of respondents, as real-time decisioning has yet to see widespread adoption despite its many benefits

Download this guide which is available in English, French, German and Spanish, this has been created for CSPs looking to increase customer happiness and build long term customer relationships.