ResourcesWhat Customers Expect in the Age of AI

What Customers Expect in the Age of AI

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As brands are rapidly implementing new technologies to improve customer experiences, most customers believe that the future should comprise of automation, AI and humans working together.

Key Highlights that this report will cover:

  • Emotional Quotient (EQ) is of utmost importance to brands to create a positive experience for customers
  • Creation of that positive experience involves tapping into AI to improve the situation
  • AI can help service representatives better understand previous customer actions, observed interests, and preferences and align this information with available offers to quickly resolve issues.