In 2015, retail made several steps forward into ecommerce, and pure-play retailers invested in space on the high street. Last year also saw increased focus on services such as click and collect.
Despite this, there’s still room for improvement – as is revealed by Ampersand’s year-in-focus retail report:
A general look at retail in 2015:
Of the 185 high street retailers that sell online and have stores in the UK:
1. 37% don’t offer click and collect
2. 71% offer next day delivery
3. 70% don’t offer automatic geolocation
4. 56% offer faceted navigation, and 78% offer persistent cart
5. 65% offer real time stock info, and 89% offer non-store collection
Of the 84 high street fashion retailers that sell online and have stores in the UK:
- 37% don’t offer click and collect
2. 58% offer next day delivery
3. 62% don’t offer automatic geolocation
4. 82% offer faceted navigation, and 84% offer persistent cart
5. 79% offer real time stocj info, amd 88% offer non-store collection
Of the 16 multi-channel department stores that sell online and have stores in the UK:
- 50% offer click and collect at next-day speed
2. 50% offer next day delivery
3. 81% offer faceted navigation, and 93% offer persistent cart
4. 100% offer automatic geolocation
5. 87% offer real time stock info, and 75% offer non-store collection
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