Small Businesses to Spend $8 Billion on Technology Online
Online retailers will take some lumps as small businesses spend their technology money at offline retailers and their online components, according to Cahners In-Stat Group.
Online retailers will take some lumps as small businesses spend their technology money at offline retailers and their online components, according to Cahners In-Stat Group.
Small businesses have $156 billion to spend on technology, and they will spend $8 billion of those dollars at online retailers, according to research by Cahners In-Stat Group.
In addition to their online spending, small businesses will spend another $26 billion with offline retailers, Cahners found. In its report “Small Business Channel Surfing,” Cahners predicts that small businesses will be a key buyer segment for technology sellers of all kinds, particularly offline retailers.
“In the face of well-branded offline competitors such as CompUSA, Circuit City, and Staples, that have built online sales resources, online retailers may take some major bumps in the coming years when it comes to servicing the small business community,” said Kneko Burney, manager of Cahners’ Markets & Opportunity Group. “Many expect the Internet to evolve into a dominant channel for the small business market. The reality is the Internet is merely another way to serve customers and build relationships, offering 24/7 convenience and information. However, it cannot replace the power of local offline resources.”
Other findings of Cahners’ research include:
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