E-mail marketing software company Socketware Inc. and Brightware Inc., a supplier of customer assistance software, formed an alliance to jointly promote each other’s products and deliver an end-to-end email marketing and customer service solution.
“This alliance with Brightware gives our customers the opportunity to marry the most advanced email marketing software with the leading email management and automation application,” said Michael Pridemore, chief executive officer of Socketware. ”
Socketware’s email marketing software, Accucast Enterprise, features unlimited scaleability, cross-platform architecture and a set of customization and reporting tools.
Brightware’s eCustomer Assistance applications offer Web self-service and email management, workflow and automation.
Brightware’s applications complement Accucast by helping companies manage and rapidly answer high volumes of customer inquiries generated by email marketing campaigns.
Amazon prides itself on being the most “customer-centric” company in the world, but according to investigative journalism non-profit ProPublica, Amazon’s algorithms are often anything but ... read more