More NewsStudy: E-Mail Marketing to Take Off

Study: E-Mail Marketing to Take Off

Aberdeen Group predicts that hosted ASP solutions will continue to boom through 2002, while CRM applications will grow in prominence to threaten the market position of customer acquisition products.

E-mail marketing has seen explosive growth during the past year — and doesn’t show any signs of abating, according to analysts at Aberdeen Group.

Indeed, in a new study, the consultancy predicts that email marketing will continue booming through 2003. According to the group, email marketing grew 270 percent in revenues from 1999 to 2000, growing from an estimated $91.8 million to $342.22 million — and rapid growth will continue through 2003, when the industry tops $1 billion.

“A relatively young industry that gained significant momentum in 2000, email marketing is a breakthrough online medium that has changed the way marketers interact with their audiences,” wrote Kent Allen, the group’s research director for e-business and head author of the report. “E-mail has fast become a central component in any communications strategy that incorporates print advertising, direct mail, Web site commerce, online advertising, telemarketing and broadcast advertising.”

However, Aberdeen is predicting the growth rate to slow over that time — to 74.3 percent in 2001, 57.9 percent in 2002, and 33.7 percent in 2003 — partially as a result of competition among stand-alone email product providers and full-service CRM and enterprise-wide product vendors, like the professional services firm.

According to Aberdeen, buying patterns suggest that CRM applications will become more sought-after than pure customer-acquisition applications — a development which will have sizable repercussions among market leaders in email marketing that don’t yet offer a database-integrated, CRM-specific solution.

Among the various segments of email marketing firms — full-service outsourced ASPs, hosted ASPs, licensed in-house software providers, and opt-in networks — hosted ASP firms will see the greatest continued boom, still growing more than 100 percent through 2002, according to Aberdeen. (Bigfoot Interactive/Expression Engines, DoubleClick’s FloNetwork and ClickAction offer such solutions.)

Opt-in email networks’ growth, however, will peter out to increase by about 33 percent during the next three years, while Aberdeen experts full-service outsourced and licensed software growth to drop precipitously beginning in 2002.

There are other potential pitfalls, as well, aside from competition from CRM players. While the email marketing industry will continue to experience a boom, individual players’ offerings are becoming increasingly similar — through consolidation and tweaking of their products to emulate successful competitors.

“Product capabilities are becoming increasingly homogenized,” Allen wrote. “To remain competitive in this market, especially with CRM suppliers that provide deep levels of integration between their email marketing products and their core CRM suites, [standalone software providers] need to continue to raise the technical bar.”

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