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    Overcoming CX shortfalls across digital channels with (and without!) AI
    Actionable Analysis

    Overcoming CX shortfalls across digital channels with (and without!) AI

    2y Cyril Coste

    Overcoming CX shortfalls across digital channels w...

    Exclusive advice from global influencer and CXO leader, Cyril Coste on how to amp up your customer experience (CX) strategy and connect AI with digita...

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    Steering retail into 2021 with digital at the wheel
    Digital Marketing

    Steering retail into 2021 with digital at the wheel

    3y Jim Yu

    Steering retail into 2021 with digital at the whee...

    Where should retailers focus their efforts for the holiday season and heading into 2021? Read More...

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    Personalization is powerful, but still not a priority for many marketers
    Analytics

    Personalization is powerful, but still not a priority for many marketers

    5y Mike O'Brien

    Personalization is powerful, but still not a prior...

    40% of executives agree that personalization drives business results, yet 46% aren't where they'd like to be on implementation, finds new research fro...

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    What AI has in store for marketers in 2019: Impact across 3 specific industries
    Industry Developments

    What AI has in store for marketers in 2019: Impact across 3 specific indust...

    5y Sean Brady

    What AI has in store for marketers in 2019: Impact...

    Three ways marketers can expect to see AI continue to be used to drive customer engagement in 2019, across travel, retail, and media & entertainme...

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