Customer data platforms: The next step in customer experiences

Data & Analytics Customer data platforms: The next step in customer experiences

6d James McDermott
Using AI chatbots to transform the marketing landscape

AI Using AI chatbots to transform the marketing landscape

1w John Ejiofor
Adobe unveils Customer Journey Analytics with new Adobe Analytics UI

Data & Analytics Adobe unveils Customer Journey Analytics with new Adobe Analytics UI

2w Barry Levine
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How customer behavior is helping Hyundai change the buying experience

Digital Transformation How customer behavior is helping Hyundai change the buying experience

3w Jacqueline Dooley
Humanize the customer experience, supercharge it with AI

AI Humanize the customer experience, supercharge it with AI

3w Jacqueline Dooley
Consumers expect high EQ from brands, especially for purchases >$100

Ecommerce Consumers expect high EQ from brands, especially for purchases >$100

1m Emily Alford
Adobe on how to select and future-proof your CMS

Content Adobe on how to select and future-proof your CMS

1m Jacqueline Dooley
The creative’s critical role in online-to-offline customer experiences

Conversion & ROI The creative’s critical role in online-to-offline customer experiences

1m Ashley Still
Customer experience via the contact center: Q&A with Calabrio CMO Rebecca Martin

Ecommerce & Sales Customer experience via the contact center: Q&A with Calabrio CMO Rebecca Martin

1m Kimberly Collins
Only 8% of stores use live chat correctly, new report says

Chatbots Only 8% of stores use live chat correctly, new report says

1m Kimberly Collins
Is martech on the verge of a DOOH boom?

Digital Transformation Is martech on the verge of a DOOH boom?

2m Luke Richards
Martech stack + customer loyalty: What effect can tech have on retention?

Data & Analytics Martech stack + customer loyalty: What effect can tech have on retention?

2m Luke Richards
TechSee releases ‘first’ computer vision platform for contact centers

Emerging Technology TechSee releases ‘first’ computer vision platform for contact centers

2m Barry Levine
Personalization strategy 101: A crawl, walk, run approach

Digital Transformation Personalization strategy 101: A crawl, walk, run approach

2m Emily Alford
IBM completes its acquisition of Red Hat in ‘Chapter 2 of the cloud’

Industry Developments IBM completes its acquisition of Red Hat in ‘Chapter 2 of the cloud’

2m Barry Levine
McKinsey's insights on personalization and martech: New report

Data & Analytics McKinsey's insights on personalization and martech: New report

2m Luke Richards
Five ways to up your social media ante with conversational AI

AI Five ways to up your social media ante with conversational AI

2m Kartik Walia
How Hyatt, Nissan, and Sony use Adobe Experience Manager to create personalized content at scale

Content How Hyatt, Nissan, and Sony use Adobe Experience Manager to create personalized content at scale

2m Emily Alford
Contentsquare buys Clicktale to create a global experience analytics provider

Data & Analytics Contentsquare buys Clicktale to create a global experience analytics provider

3m Barry Levine
Practical personalization: Adobe’s tips for creating meaningful moments with AI and automation

AI Practical personalization: Adobe’s tips for creating meaningful moments with AI and automation

3m Emily Alford
How Walgreens is differentiating and personalizing its customer experience

Digital Transformation How Walgreens is differentiating and personalizing its customer experience

3m Mike O'Brien
Optimizing customer experience is critical to surviving in the age of digital Darwinism

Digital Transformation Optimizing customer experience is critical to surviving in the age of digital Darwinism

3m Jacqueline Dooley
Customer experience martech challenges for 2019

Data & Analytics Customer experience martech challenges for 2019

3m Luke Richards
"Digital-first" marketing helped companies outperform peers by >40% in 2018 business goals

Digital Marketing "Digital-first" marketing helped companies outperform peers by >40% in 2018 business goals

3m Jacqueline Dooley
What's holding companies back from delivering on customer experience? Q&A with Deloitte Digital's Experience leader Angel Vaccaro

Data & Analytics What's holding companies back from delivering on customer experience? Q&A with Deloitte Digital's Experience leader Angel Vaccaro

4m Kimberly Collins
Connecting martech and adtech for improved customer experience

Display Advertising Connecting martech and adtech for improved customer experience

5m Emily Alford
The 10 types of social and relationship-based marketing platforms

Marketing Technology The 10 types of social and relationship-based marketing platforms

5m Jonathan Brown
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