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Phone calls are making a comeback. Is your business ready?

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1w Emily Alford
Using AI to personalize your marketing strategy

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2w Kimberly Collins
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How chatbots can help answer customer questions

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2w Jeff Epstein
How to use single-page applications (SPAs) for better customer experience

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3w Kimberly Collins
How can augmented reality enhance the experience for sports fans?

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1m Mike O'Brien
SAP announces commerce platform Upscale into US market today

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1m Kimberly Collins
How to use online customer reviews to inform data

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1m Paige Leidig
Can omnichannel deliver? Only with the right strategies  

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1m Rebecca Martin
Over-automating the customer experience could leave you customerless

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2m Gregg Johnson
How AI can help marketers be more human

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3m Kevin Lindsay
7 email marketing lessons from Dollar Shave Club, Dunkin Donuts and Kenneth Cole

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10m Mike O'Brien
Breaking down silos with the metrics that matter

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1y Mike O'Brien
Why banks are becoming customer-centric organizations

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1y Al Roberts
4 reasons your checkout should be optimized for global growth

Ecommerce 4 reasons your checkout should be optimized for global growth

1y Chris Camps
Amazon is changing the future of shopping by reshaping the customer experience

Ecommerce Amazon is changing the future of shopping by reshaping the customer experience

1y Al Roberts
Meeker's Internet Trends Report: How social media affects customer support

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1y Tereza Litsa
How digital transformation can improve customer engagement

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1y Tereza Litsa
How technology can turn your customer feedback into action

Analytics How technology can turn your customer feedback into action

2y Chris Camps
Personalisation: the key to profitable discount codes

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2y Chris Camps
Data-driven attribution: the cure for discount code abuse?

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2y Chris Camps
The BOTS Act could help ticket sellers improve customer experience

Ecommerce The BOTS Act could help ticket sellers improve customer experience

2y Al Roberts
Five trends to improve customer experience in 2017

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2y Tereza Litsa
Are your emails personal enough?

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2y Luke Richards
What does the modern marketer look like in a multichannel world?

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2y Sophie Loras
Are ecommerce customer retention strategies improving?

Ecommerce Are ecommerce customer retention strategies improving?

2y Graham Charlton
What's holding back CMOs in Asia?

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2y Sophie Loras