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Meeker's Internet Trends Report: How social media affects customer support

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How to measure and optimize customer engagement on any channel

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How chatbots can refine the customer acquisition process

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6m Marcela De Vivo
How to bring chatbots into your marketing strategy

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7m Marcela De Vivo
Is yours a culture of complaint handling or understanding?

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1y Dale Roberts
Study says Twitter customer service pays off

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1y Al Roberts
Seven ways to future-proof your digital strategy

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1y Sophie Loras
Twitter adds new customer service features

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How can you better answer your customers' questions online?

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1y Stuart Kerr
Five reasons why you should invest in social customer service

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1y Rebecca Sentance
Why are we so bad at social media customer service?

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1y Matt Owen
Five ways brands can prepare for a rebound in China's retail sector

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1y Sophie Loras
What makes Ben & Jerry's so good at social?

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1y Mike O'Brien
Connect with experts to improve your customer support experience

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1y Dave Evans
What Facebook Messenger's evolution means for advertisers

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1y Morgan Swingle
How Evans Cycles makes in-store experience count in a digital world

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2y Rebecca Sentance
How House of Fraser is making live chat a key pillar of customer engagement

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2y Rebecca Sentance
How Heathrow airport excels on Twitter

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2y Tereza Litsa
The best (and worst) ways airlines use Twitter for customer service

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2y Tereza Litsa
The critical importance of social customer care

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2y Jasmine Sandler
How KLM uses China's WeChat for customer service

Asia How KLM uses China's WeChat for customer service

2y Sophie Loras
What is customer retention and why is it important?

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2y Graham Charlton
The Digital Download: Apple gets current, Google and billboards get futuristic

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2y Mike O'Brien
How marketers can avoid poor customer service within the email industry

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2y Ryan Phelan
How to measure your customer service via email and social media

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2y Yuyu Chen
The face of omnichannel in APAC: Spotlight on Decathlon's Clarence Chew

Asia The face of omnichannel in APAC: Spotlight on Decathlon's Clarence Chew

2y Sophie Loras
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