As Facebook Messenger becomes more popular, it gives brands that many more methods - and that much more incentive - to connect with its millions of users.
Evans Cycles has been selling bicycles since 1921, and has had a presence online since 1999. Although 30% of the business is now ... read more
At eDelivery Expo 2016 in Birmingham, House of Fraser’s Stephen Brennan and François Hotte of iAdvize discussed how and why live chat ... read more
There is an increasing number of people heading to social media to contact an airline brand, either to ask a question, make ... read more
China is a key market for KLM Royal Dutch Airlines and it is engaging specialized CRM tools on its WeChat account to engage them for customer service.
Customer retention has often been overlooked in favour of acquisition, but it’s something no business should be ignoring. The best strategy is ... read more
Here are five of the biggest deals from the world of digital marketing this week, such as the enhanced targeting from LinkedIn and... billboards?
Customer service should be a core component of any business, but it has been on the decline in the email marketing industry. ... read more