Only 8% of stores use live chat correctly, new report says
Chatbots

Only 8% of stores use live chat correctly, new report says

5y Kimberly Collins

Only 8% of stores use live chat correctly, new rep...

"Most online retailers are leaving money (and marketing campaign ROI) on the table," Vincent Phamvan, Head of Growth at Simplr, told ClickZ. Read More...

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6 software integrations to enhance your ecommerce platform
Disruptive MarTech

6 software integrations to enhance your ecommerce platform

7y Chris Camps

6 software integrations to enhance your ecommerce ...

When it comes to selling products online, an ecommerce platform is just the beginning. Here are some software integrations brands should consider. Rea...

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How can you better answer your customers' questions online?
Ecommerce

How can you better answer your customers' questions online?

8y Stuart Kerr

How can you better answer your customers' question...

Most ecommerce professionals will admit that there are ways in which their website user experience can be improved, and in many cases there are some e...

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How to optimize your contact page for better conversions
Email

How to optimize your contact page for better conversions

8y Ann Smarty

How to optimize your contact page for better conve...

Providing your future buyers with easy and varied ways to get in touch with you is the most obvious way to improve your conversion rate. So how to imp...

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What the West can learn from China about chatbot marketing
Asia

What the West can learn from China about chatbot marketing

8y Elisa Harca

What the West can learn from China about chatbot m...

Microsoft's Tay generated a lot of buzz when the robot debuted earlier this year. But brands like Ikea and Uber, Baidu and Microsoft and Tencent have ...

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How House of Fraser is making live chat a key pillar of customer engagement
Disruptive MarTech

How House of Fraser is making live chat a key pillar of customer engagement

8y Rebecca Sentance

How House of Fraser is making live chat a key pill...

At eDelivery Expo 2016 in Birmingham, House of Fraser’s Stephen Brennan and François Hotte of iAdvize discussed how and why live chat has grown to bec...

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