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    How Natural Language Processing (NLP) is helping call centers get smart
    AI & Automation

    How Natural Language Processing (NLP) is helping call centers get smart

    4y Sam O'Brien

    How Natural Language Processing (NLP) is helping c...

    RingCentral's Sam O'Brien provides a comprehensive guide to Natural Language Processing (NLP), highlighting its benefits to telemarketing and other ma...

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    Brands are competing on emotional connection, and using AI to get there
    AI & Automation

    Brands are competing on emotional connection, and using AI to get there

    4y Danny Tomsett

    Brands are competing on emotional connection, and ...

    Emotional connection is more than twice as valuable to brands than customer satisfaction. But how can they connect with people on a deeper, human leve...

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    How have chatbots failed to deliver on promise, and how will this change?
    Chatbots

    How have chatbots failed to deliver on promise, and how will this change?

    5y Vivek Lakshman

    How have chatbots failed to deliver on promise, an...

    Companies jumped on the chatbot bandwagon a few years ago. The first generation has come up short in some ways, but the new wave of digital assistants...

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