96% of global consumers expect brands to respond within 24 hours to an issue
Digital Marketing

96% of global consumers expect brands to respond within 24 hours to an issu...

5y Jacqueline Dooley

96% of global consumers expect brands to respond w...

A new report from Selligent explores how 5000 global consumers feel about personalization, privacy, brand interactions, voice assistants, and more. Re...

View article
Questions to ask martech vendors about personalization [examples]
Digital Transformation

Questions to ask martech vendors about personalization [examples]

5y Kimberly Collins

Questions to ask martech vendors about personaliza...

How much do they invest in R&D? What type of organizational support do they give? Integrations, release documentation, scaling challenges, and more. R...

View article
Changes, challenges, and opportunities: Q&A with Adobe’s Kevin Lindsay
Digital Marketing

Changes, challenges, and opportunities: Q&A with Adobe’s Kevin Lindsay

5y Charlie Braithwaite

Changes, challenges, and opportunities: Q&A with A...

Kevin Lindsay, director of product marketing and strategy for Adobe Experience Manager, discusses trends he's been seeing in marketing over the years ...

View article
Get the latest analysis and reports delivered to your inbox daily
Sephora, Nordstrom, Rent the Runway rank top 3 brands in retail personalization
Disruptive MarTech

Sephora, Nordstrom, Rent the Runway rank top 3 brands in retail personaliza...

5y Kimberly Collins

Sephora, Nordstrom, Rent the Runway rank top 3 bra...

Sailthru's Retail Personalization Index 2019 ranks the top 100 retail brands. Sephora tops the list for the third year in a row. Read More...

View article
ROI on advanced personalization: $20 return on $1 investment, new report finds
Disruptive MarTech

ROI on advanced personalization: $20 return on $1 investment, new report fi...

5y Kimberly Collins

ROI on advanced personalization: $20 return on $1 ...

Nearly 90% of retail marketers are using personalization, but few are using advanced tactics, such as real-time data which can see higher ROI. Read Mo...

View article
Humanize the customer experience, supercharge it with AI
AI & Automation

Humanize the customer experience, supercharge it with AI

5y Jacqueline Dooley

Humanize the customer experience, supercharge it w...

44% of shoppers indicated they would become repeat buyers after a personalized experience, and adoption of AI by marketers is expected to increase by ...

View article
Google launches major new initiative to protect both consumer privacy and free online content
Digital Advertising

Google launches major new initiative to protect both consumer privacy and f...

5y Barry Levine

Google launches major new initiative to protect bo...

Google said on Thursday they plan to work with the web community to “develop new standards that advance privacy, while continuing to support free acce...

View article
CDP investment outcomes: 2.5x more likely to outperform competitors
Analytics

CDP investment outcomes: 2.5x more likely to outperform competitors

5y Jacqueline Dooley

CDP investment outcomes: 2.5x more likely to outpe...

CDP users were 2.5x more likely to have significantly outperformed against their organization’s main marketing goal in 2018 versus non-users. Read Mor...

View article
48% B2B marketers admit content is only "somewhat effective" or "ineffective"
Content

48% B2B marketers admit content is only "somewhat effective" or "ineffectiv...

5y Luke Richards

48% B2B marketers admit content is only "somewhat ...

New report shows content struggles among B2B marketers. But data, consistency and scalability are set to underpin strategies of the future. Read More...

View article
Only 1 in 5 organizations effectively personalize content at-scale
Content

Only 1 in 5 organizations effectively personalize content at-scale

5y Charlie Braithwaite

Only 1 in 5 organizations effectively personalize ...

A new report by Seismic and Forrester finds that providing a personalized customer experience is both the biggest challenge and the biggest opportunit...

View article
Making sense of martech when brands use 28 vendors and counting
Disruptive MarTech

Making sense of martech when brands use 28 vendors and counting

5y Kenna Hilburn

Making sense of martech when brands use 28 vendors...

Marketers work with an average of 28 tech vendors and that number is only growing. How can brands start making sense of martech and simplifying comple...

View article
Adobe on how to select and future-proof your CMS
Content

Adobe on how to select and future-proof your CMS

5y Jacqueline Dooley

Adobe on how to select and future-proof your CMS

The CMS market is expected to be worth $14 billion by 2024. How can marketers navigate between traditional, headless, and hybrid platforms? Adobe's gu...

View article
Content marketing for enterprises: Q&A with Percolate CEO Randy Wootton and VP of Marketing Greg Roth
Disruptive MarTech

Content marketing for enterprises: Q&A with Percolate CEO Randy Wootton and...

5y Kimberly Collins

Content marketing for enterprises: Q&A with Percol...

Percolate focuses specifically on enterprise marketing management, and clients report signficant savings around asset creation, admin, and consolidati...

View article
Martech stack + customer loyalty: What effect can tech have on retention?
Analytics

Martech stack + customer loyalty: What effect can tech have on retention?

5y Luke Richards

Martech stack + customer loyalty: What effect can ...

New data from Nielsen reveals consumers today are more disloyal than ever. What role does your martech stack play in improving customer loyalty? Read ...

View article
Forrester B2C commerce suites: What made the winners stand out
Disruptive MarTech

Forrester B2C commerce suites: What made the winners stand out

5y Emily Alford

Forrester B2C commerce suites: What made the winne...

SAP and Salesforce were the top-ranked leaders in the Forrester B2C Commerce Suites report, thanks to impactful experience, operational efficiency, an...

View article
How European marketers are navigating data in light of GDPR and ePrivacy Regulation
Analytics

How European marketers are navigating data in light of GDPR and ePrivacy Re...

5y Luke Richards

How European marketers are navigating data in ligh...

ePrivacy Regulation and GDPR are affecting data capture and personalization activities in European businesses, but the future looks good for consumer ...

View article
The personalized CRM: Why current tools aren’t giving sales reps the insight they need, and how an improved CRM changes the game
CRM

The personalized CRM: Why current tools aren’t giving sales reps the insigh...

5y Emily Alford

The personalized CRM: Why current tools aren’t giv...

Traditional CRMs haven’t kept pace with the changing buying process. A look into how current tools are failing, and how a more personalized CRM improv...

View article
Personalization strategy 101: A crawl, walk, run approach
Digital Transformation

Personalization strategy 101: A crawl, walk, run approach

5y Emily Alford

Personalization strategy 101: A crawl, walk, run a...

Two-thirds of customers could not recall when a brand last exceeded their expectations -- yet 87% of marketers think they are delivering engaging cust...

View article
Where does the new IBM spinoff Acoustic fit in?
AI & Automation

Where does the new IBM spinoff Acoustic fit in?

5y Barry Levine

Where does the new IBM spinoff Acoustic fit in?

IBM has announced Acoustic, the new spinoff of its Marketing Division sold to Centerbridge in April. What do we know about the company's direction? Re...

View article
McKinsey's insights on personalization and martech: New report
Analytics

McKinsey's insights on personalization and martech: New report

5y Luke Richards

McKinsey's insights on personalization and martech...

In "The future of personalization—and how to get ready for it," McKinsey highlights what marketers should expect and prepare for around "ultra-persona...

View article
How Hyatt, Nissan, and Sony use Adobe Experience Manager to create personalized content at scale
Content

How Hyatt, Nissan, and Sony use Adobe Experience Manager to create personal...

5y Emily Alford

How Hyatt, Nissan, and Sony use Adobe Experience M...

Real world examples of brands that use Adobe Experience Manager, and how its implementation resolved the challenges they faced around CX, content, and...

View article
Google for Small Business: New launch to enable small business owners with more digital tools
Digital Advertising

Google for Small Business: New launch to enable small business owners with ...

5y Barry Levine

Google for Small Business: New launch to enable sm...

"80% of small businesses still aren’t making the most of digital tools that can help them reach more customers and work more efficiently," Google's Gl...

View article
Four cool ecommerce offerings from Pinterest and how brands use them
Ecommerce

Four cool ecommerce offerings from Pinterest and how brands use them

5y Mike O'Brien

Four cool ecommerce offerings from Pinterest and h...

From visual search to personalized catalogs, Pinterest has far more to offer brands than its boards. See examples from Target, Home Depot, Etsy and IK...

View article
Practical personalization: Adobe’s tips for creating meaningful moments with AI and automation
AI & Automation

Practical personalization: Adobe’s tips for creating meaningful moments wit...

5y Emily Alford

Practical personalization: Adobe’s tips for creati...

Adobe's group product marketing manager Drew Burns shares five key tips for personalization and how marketers can use AI and machine learning through ...

View article
How Walgreens is differentiating and personalizing its customer experience
Digital Transformation

How Walgreens is differentiating and personalizing its customer experience

5y Mike O'Brien

How Walgreens is differentiating and personalizing...

“The world is moving and it’s moving fast. It’s going to be about personalized value," says Walgreens' Group VP of Beauty and Personal Care. In 2019, ...

View article
Optimizing customer experience is critical to surviving in the age of digital Darwinism
Digital Transformation

Optimizing customer experience is critical to surviving in the age of digit...

5y Jacqueline Dooley

Optimizing customer experience is critical to surv...

CMOs and CDOs from Hyundai, 20th Century Fox, Marriott, and others weigh in on how they're investing in technology focused on improving customer exper...

View article
Personalization is powerful, but still not a priority for many marketers
Analytics

Personalization is powerful, but still not a priority for many marketers

5y Mike O'Brien

Personalization is powerful, but still not a prior...

40% of executives agree that personalization drives business results, yet 46% aren't where they'd like to be on implementation, finds new research fro...

View article
1 3 4 5 6 7 14