How Sam's Club and Macy's are simplifying the mobile checkout experience
Mobile

How Sam's Club and Macy's are simplifying the mobile checkout experience

6y Mike O'Brien

How Sam's Club and Macy's are simplifying the mobi...

As ecommerce conditions consumers to expect easier checkout experiences, Sam's Club and Macy's are bringing that frictionless-ness into their stores. ...

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What does Prime Day mean for retailers other than Amazon?
Ecommerce

What does Prime Day mean for retailers other than Amazon?

6y Mike O'Brien

What does Prime Day mean for retailers other than ...

Prime Day broke sales records for Amazon in both 2016 an 2017. However, there's also an opportunity for every other retailer to have a great day, as w...

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Why beauty retailers are leading the way in digital transformation
Ecommerce

Why beauty retailers are leading the way in digital transformation

6y Mike O'Brien

Why beauty retailers are leading the way in digita...

Failure to embrace digital transformation is a death sentence for retailers. However, beauty brands like Sephora, L'Oréal, and Ulta aren't struggling ...

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How Best Buy, Charlotte Russe, and IKEA shape their stores around the next generation of shoppers
Ecommerce

How Best Buy, Charlotte Russe, and IKEA shape their stores around the next ...

6y Mike O'Brien

How Best Buy, Charlotte Russe, and IKEA shape thei...

As the next generation of shoppers takes over, Best Buy, Charlotte Russe, and IKEA are creating in-store experiences with them in mind. Read More...

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For brands like REI, Indochino, and Swarovski, the future of retail stores goes past product
Ecommerce

For brands like REI, Indochino, and Swarovski, the future of retail stores ...

6y Mike O'Brien

For brands like REI, Indochino, and Swarovski, the...

Executives from REI, Indochino, and Swarovski discuss the future of retail stores and how they're far more than places where they can sell products. R...

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How a shoppable fashion show gave Roots a record-breaking quarter
Ecommerce

How a shoppable fashion show gave Roots a record-breaking quarter

6y Mike O'Brien

How a shoppable fashion show gave Roots a record-b...

How do you stand out during the holiday season? Canadian retailer Roots created a Black Friday fashion show that was shoppable, Shazam-style. Read Mor...

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How Starbucks, Sam's Club, and Sugarfina are enhancing the in-store experience
Ecommerce

How Starbucks, Sam's Club, and Sugarfina are enhancing the in-store experie...

6y Mike O'Brien

How Starbucks, Sam's Club, and Sugarfina are enhan...

Though no consumers actually use the word "omnichannel," retailers strive to give them seamless shopping experiences, no matter where or how they shop...

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The enemy of progress and the brand studio dilemma: How Hasbro evolves alongside its customers
Ecommerce

The enemy of progress and the brand studio dilemma: How Hasbro evolves alon...

6y Mike O'Brien

The enemy of progress and the brand studio dilemma...

Hasbro’s core customers have grown up with the brand, the children of people who used to be the core customer. That makes evolving and keeping up all ...

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3 ways Target is trying to become "America's easiest place to shop"
Ecommerce

3 ways Target is trying to become "America's easiest place to shop"

6y Mike O'Brien

3 ways Target is trying to become "America's easie...

2017 was a pivotal year for Target, having invested billions of dollars in expanding its omnichannel shopping capabilities. CEO Brian Cornell wants to...

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The future of retail: How IoT is transforming the retail industry
Digital Transformation

The future of retail: How IoT is transforming the retail industry

6y Diana Maltseva

The future of retail: How IoT is transforming the ...

The retail industry is seeing a rapid transformation, with The Internet of Things (IoT) solutions taking the center stage in the sector. Having plenty...

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What's your Alexa strategy?: Smart speakers and their role in the customer journey
AI & Automation

What's your Alexa strategy?: Smart speakers and their role in the customer ...

6y Mike O'Brien

What's your Alexa strategy?: Smart speakers and th...

Voice commerce is projected to explode over the next few years, from $2 billion today to more than $40 billion by 2022. But marketers don't have four ...

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How to close the sales and marketing gap to maximize eCommerce opportunities
Ecommerce

How to close the sales and marketing gap to maximize eCommerce opportunitie...

6y Cassandra Stephens

How to close the sales and marketing gap to maximi...

eCommerce is driving retail growth, presenting a significant opportunity for brands. However, as customer behavior changes, brands must ensure they do...

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4 takeaways from Neiman Marcus' awesome mobile app
Ecommerce

4 takeaways from Neiman Marcus' awesome mobile app

6y Mike O'Brien

4 takeaways from Neiman Marcus' awesome mobile app

As many legacy retailers struggle, Neiman Marcus is flourshing, something attributed to the brand's digital-first strategy. The mobile app epitomizes ...

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The new luxury landscape: How Tiffany & Co., Gucci and LVMH are embracing digital transformation
Ecommerce

The new luxury landscape: How Tiffany & Co., Gucci and LVMH are embraci...

6y Mike O'Brien

The new luxury landscape: How Tiffany & Co., G...

As wealthier consumers do more of their shopping online, luxury brands have no choice but to embrace digital transformation. See how Tiffany & Co....

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Decoding the product page with eye tracking research
Ecommerce

Decoding the product page with eye tracking research

6y Olivier Tilleuil

Decoding the product page with eye tracking resear...

Product pages are one of the stop signs where online shoppers decide whether to go through with the purchase or not. Eye tracking research unveils how...

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5 first-party data strategies to power your personalization
Analytics

5 first-party data strategies to power your personalization

6y Mike O'Brien

5 first-party data strategies to power your person...

The most valuable data is the first-party data brands get directly from their customers. Here are five strategies that will help brands and advertiser...

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Google, Amazon and the relationship between paid search and ecommerce
Search

Google, Amazon and the relationship between paid search and ecommerce

6y Mike O'Brien

Google, Amazon and the relationship between paid s...

Amazon has always threatened retailers, but as the ecommerce juggernaut grows its digital ad business, it's also posing a challenge to Google, which h...

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How 3 retailers are looking ahead in the wake of Toys ‘R’ Us
Leadership

How 3 retailers are looking ahead in the wake of Toys ‘R’ Us

6y Mike O'Brien

How 3 retailers are looking ahead in the wake of T...

Earlier this month, Toys ‘R’ Us shut its doors for good, proving once and for all that retail is incredibly disruptable. Three brands that don’t plan ...

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Cleaning up with Clorox: Why CMO Eric Reynolds doesn't believe it's enough to simply be "consumer-driven"
Ecommerce

Cleaning up with Clorox: Why CMO Eric Reynolds doesn't believe it's enough ...

6y Mike O'Brien

Cleaning up with Clorox: Why CMO Eric Reynolds doe...

The idea that everyone loves a clean environment has always driven Clorox's product sales. CMO Eric Reynolds discusses how he's applying the idea of c...

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St. Patrick's Day reminds us that "the holidays" don't end in January
Leadership

St. Patrick's Day reminds us that "the holidays" don't end in January

6y Mike O'Brien

St. Patrick's Day reminds us that "the holidays" d...

It's easy to think of "the holidays" as that period between Black Friday and New Year's Day. But there are plenty of other holidays throughout the yea...

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6 retail brands who are nailing the app game
Ecommerce

6 retail brands who are nailing the app game

6y Mike O'Brien

6 retail brands who are nailing the app game

Researching how retailers can improve their apps, everyone named a few examples of brands with exceptionally good apps. Amazon, Target and Sephora are...

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How can retailers improve their mobile app experience?
Ecommerce

How can retailers improve their mobile app experience?

6y Mike O'Brien

How can retailers improve their mobile app experie...

We spend the majority of our time on smartphones in-app, but our usage is concentrated on a select handful of apps. What do retailers have to do to en...

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Did Amazon acquire Whole Foods with Bitcoin?: ClickZ's most popular articles from July, August and September
Digital Transformation

Did Amazon acquire Whole Foods with Bitcoin?: ClickZ's most popular article...

6y Mike O'Brien

Did Amazon acquire Whole Foods with Bitcoin?: Clic...

We're reflecting on our 2017 and sharing the most-read articles from each month. This retail-focused summer, those top topics were augmented reality a...

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Empathy, transparency and the omni-channel customer: Q+A with Walmart CMO Tony Rogers
Leadership

Empathy, transparency and the omni-channel customer: Q+A with Walmart CMO T...

6y Jenna Sereni

Empathy, transparency and the omni-channel custome...

Amazon has become Walmart's biggest competitor over the past few years, though the world's largest retailer has come back in a big way by investing in...

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Real-time relevance and predicting purchases
Analytics

Real-time relevance and predicting purchases

6y Mike O'Brien

Real-time relevance and predicting purchases

Data is useless if brands aren’t making the most of it. Today’s technology gives marketers the tools to serve personalized offers at the right moment ...

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[Report] How artificial intelligence can enhance retail marketing
AI & Automation

[Report] How artificial intelligence can enhance retail marketing

6y Al Roberts

[Report] How artificial intelligence can enhance r...

Retailers are banking on artificial intelligence, with a quarter spending as much as $100 million on the technology this year. Our latest report outli...

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Six ways online retailers can minimize merchandise returns
Ecommerce

Six ways online retailers can minimize merchandise returns

6y Al Roberts

Six ways online retailers can minimize merchandise...

Returns are always challenging to retailers, but especially during the holidays, when everything is magnified. Fortunately for ecommerce brands, there...

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