3 ways technology can boost CX while keeping costs under control – even during challenging times

AI & Automation 3 ways technology can boost CX while keeping costs under control – even during challenging times

2y Umesh Sachdev

3 ways technology can boost CX while keeping costs...

With industries such as travel hit hard by the ongoing pandemic, Uniphore's Umesh Sachdev shows businesses how technology can help boost their CX, whi...

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Case study: How conversational AI tech Interactions helps Kiwi.com manage travel disruptions

Case Study Case study: How conversational AI tech Interactions helps Kiwi.com manage travel disruptions

3y Jacqueline Dooley

Case study: How conversational AI tech Interaction...

Travel search engine Kiwi.com uses an intelligent voice assistant (IVA) from Interactions, a conversational AI tool, to handle 40% of inbound English-...

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Augmented reality examples: 10 industries using AR to reshape business

AR & VR Augmented reality examples: 10 industries using AR to reshape business

3y Tripti Rai

Augmented reality examples: 10 industries using AR...

Augmented reality has made a huge impact on our everyday lives. Here are ten examples of how industries like healthcare, education, and retail use AR....

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Consumers expect high EQ from brands, especially for purchases >$100

Ecommerce Consumers expect high EQ from brands, especially for purchases >$100

3y Emily Alford

Consumers expect high EQ from brands, especially f...

Brand EQ means recognizing a buyer’s emotional state and communicating accordingly. The more consumers plan to spend, the more they expect that experi...

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How 4 travel brands are using AI for a better experience

AI & Automation How 4 travel brands are using AI for a better experience

5y Mike O'Brien

How 4 travel brands are using AI for a better expe...

When you think of AI transforming businesses, travel probably isn't the first industry to come to mind. Still, brands like Delta, JetBlue, Kayak and t...

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Six cool user experience features on Norwegian Airlines

Ecommerce Six cool user experience features on Norwegian Airlines

6y Mike O'Brien

Six cool user experience features on Norwegian Air...

I came to London for Shift, flying with Norwegian Airlines for the first time. It was also my best flight, from a digital user experience standpoint. ...

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What personalization means for the travel industry

Data insights What personalization means for the travel industry

6y Mike O'Brien

What personalization means for the travel industry

All signs point to personalized marketing being the way to go. That's particularly relevant in the travel industry, where people aren't typically bran...

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10 great UX features from the Airbnb website

Acquisition 10 great UX features from the Airbnb website

6y Graham Charlton

10 great UX features from the Airbnb website

Airbnb has been very successful, to say the least. Of course, a disruptive business model has been a big factor, but a great user experience has playe...

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Mapping results on travel sites: what’s best for usability?

Disruptive MarTech Mapping results on travel sites: what’s best for usability?

6y Matt Isherwood

Mapping results on travel sites: what’s best for u...

Having a map search is pretty vital for holiday sites. Not surprisingly users want to know how close to the action they’ll be located. However, it’s ...

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