Understanding the role of voice in martech
Disruptive MarTech

Understanding the role of voice in martech

4y Jacqueline Dooley

Understanding the role of voice in martech

We unpack voice’s larger role in the martech landscape, including applications that go beyond search into the realm of operations and customer experie...

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CES 2019: Three takeaways marketers can’t miss
Emerging Technology

CES 2019: Three takeaways marketers can’t miss

5y Julia Stead

CES 2019: Three takeaways marketers can’t miss

Per usual, last week's Consumer Electronics Show was jam packed with futuristic gadgets. But here are the three main CES 2019 takeaways for marketers....

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Over-automating the customer experience could leave you customerless
AI & Automation

Over-automating the customer experience could leave you customerless

6y Gregg Johnson

Over-automating the customer experience could leav...

In the race to improve customer experience and make consumers’ lives easier, tech giants are working to eliminate “unnecessary” human interactions. Bu...

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