Some friends recently invited me out to their house on Lake Chelan in eastern Washington. They’d mounted a 30-foot ski lift onto their dock and installed a high-dive platform to the top of it. No joke.
Needless to say, we all felt the need to climb this thing and jump off it. I thought I knew the right strategy. Don’t look down. Just climb up and immediately jump. No waiting, no deliberation. Just do it.
Problem was, I couldn’t. As soon as I got to the top, I froze. It took me 10 minutes to work up the nerve. Plus, my friends had their cameras angled to capture the exact moment I launched myself, which didn’t help matters. And once I took the plunge, I was in the air a lot longer than I planned. It was exhilarating, but I’d be lying if I said I wasn’t a little scared. (And to all of you who think a 30-foot platform isn’t that high, you’re sorely mistaken.)
Clearly, I survived. I ended up jumping off a few more times just to prove I wasn’t a total chicken, But it really got me thinking about taking risks. When is it a good idea? And when should we play it safe and watch from the ground?
You can probably recall those times when you’ve taken a risk or two. Maybe it was an honest conversation with a client or colleague. Maybe it was a new idea that was so completely out of left field that you thought everyone would figure you were crazy. Whatever the case may be, there are a few guidelines for evaluating whether a risk is healthy, or just plain stupid.
I did a little research on the subject of risks and came up with some interesting bits of info. Along with the bonus of discovering new ideas, risk apparently makes us happier.
Granted, we’re in the business of performance marketing. We avoid going off gut feelings, and focus more on analytics, research, and things we measure and evaluate to make decisions. But that doesn’t mean we don’t use risk like a good seasoning. Small doses is the key.
Part of what defines a risk is that it’s risky. You haven’t evaluated all the ins and outs, the fear factor is there for what could potentially happen, However, I offer these tips for going halfway with a potentially risky business decision.
- Why are you taking this risk? If we’re talking about something new and unknown, define your reasons. Are you trying to get a reaction, or will this risk have genuine benefits? Audiences have become somewhat desensitized to the typical efforts, so there’s a tendency for increasingly wilder extreme efforts of marketing. But at what point does your message become noise?
- How will you measure it? If you’re doing something new, how are you prepared to measure the ROI (define)? Without that in place, it’s just a risk, nothing more. With the data and analytics to back it up, all of a sudden that risk becomes an innovative business decision. (Or a lesson learned.) Assign a monetized value to your risk. You can pick a value that turns out to be incorrect, as long as you pick something. Analyze what was accomplished and what you learned. It doesn’t have to be perfect. But the next time you get another wild idea, you’ll have some documented reference points.
- How will it affect your business short-term and long-term? Risks in small doses give your brand zest. But your business plan should consist of more than a series of random risky endeavors. What kind of long-term planning and strategy do you have in place to counter the risks you decide to take? Connect these efforts together.
- What’s the worst thing that could happen? You have to be willing to ask yourself this question. Be honest. If you can’t live with the possible outcomes, perhaps you should re-think what you’re doing. I’ve had risks that paid off, and those that manifested a real cost to doing business. For example, in a recent new business pitch, a potential client specifically asked that we keep things within a certain format. We chose to take the risk of delivering a presentation that answered their needs and wasn’t within those guidelines. They loved it. We would not have won that pitch without taking that risk. But we could have just as easily lost it for going against their request. And we knew that. We chose to accept that possibility because the outcome of success was worth the risk.
As you’ve probably guessed, I like a good risk. Whatever business risk you’re weighing, it’s probably more likely you’ll regret not going for it. Keep me posted. What can I say? I get a thrill out of listening to other people’s endeavors.
Shane is off this week. Today’s column appeared earlier on ClickZ.
The increased availability of data and analytics to track the customer journey has opened up entire new worlds for marketers.
According to Matt Hoggatt, CEO of mobile audience network ReachMobi, there are rich opportunities in the realm of mobile web, if only mobile companies knew how to realize the platform’s potential. We caught up with Matt for a glimpse into the future of mobile web, and to find out what web push notifications have to offer marketers.
Social media has developed into an effective component of digital strategy, but measuring its performance is still a challenge. How will analytics affect social media in 2017?
A great customer experience has moved from ‘nice to have’ to ‘can’t do without’. Your users expect be engaged from the moment they land on your site, held in rapture at each stage of the conversion funnel. Is your CMS the key to delivering?