As social media marketing becomes more challenging and time-consuming, it’s time to get more organised when managing your brand’s social presence.
It’s not easy handling a brand’s social presence, but its successful management can lead to great results. Social networks keep growing and are heading into a more mature phase, which means that the challenges grow for every brand that tries to stay current.
There are many reasons for a brand to invest in social media marketing, and the results depend on the goals set:
- Increase awareness
- Reach a new audience
- Boost engagement
- Increase traffic to the site
- Explore new business opportunities
- Gain new leads
- Work with new clients
No matter what goals you set for the new year, you still need to stay on top of your brand’s social media marketing and the right checklist may help you with all the tasks you need to do at the beginning of the year.
This is the initial stage, in which you’ll think of all the new ways you can boost your social media marketing.
- Explore the latest trends and see if any of them fit in your own strategy
- Learn more about new platforms, or examine whether the old ones are still suitable for your audience
- Be creative and think outside the box
- Come up with new content ideas and experiment with them on each platform
- Ask for help from other team members to broaden your perspective
Right after your brainstorming session, it’s time to evaluate your planning to see whether it’s effective enough to help your social media marketing.
- Go back to your content calendar and see whether it was effective enough to use it frequently
- What needs to be improved to the existing content calendar?
- Decide on the channels you’re using. Should you add new ones?
- Examine whether the frequency of the content has been effective up to now
- Organise your goals and your KPIs
- Do you know how to justify your social marketing efforts?
Now you’re ready to check the practical aspect of your social media marketing. Evaluating the implementation phase helps you understand whether your plan has been successful.
- Are you happy with the way the posts are published?
- Is the content calendar followed?
- Is the level of engagement what you expected?
- Are you replying to users’ comments?
- Are you monitoring your brand’s social accounts?
- Do you use all your social accounts consistently?
- How is the collaboration between the team?
- Is there a plan to deal with urgent situations?
- When was the last time you dealt with a crisis, and how can you avoid another one?
- Do you need to use social media for customer service?
The last – but still important – stage in the evaluation of a social media marketing plan is to examine whether the measurement is effective.
- Start by going back to your initial goals. Are these met? Are they realistic?
- Keep your social reports up-to-date and prepare them for the year ahead
- Check each platform’s native analytics to stay updated on their insights
- Use your own analytics platform to have an overview of your social media marketing performance
- Find the best performing platforms and raise the expectations in the new year
- Find the platforms you need to focus on and come up with new content ideas to improve their performance
- Plan the year ahead with new KPIs
- Consult with the team on the best ways to track the KPIs
- Align social media marketing KPIs with your wider marketing strategy
Although the checklist and the questions you need to answer might seem time-consuming, the actual process is faster than you think. This can even be an annual task, helping you create a successful social media marketing strategy, with a clear plan, goal and measurement. There’s still time to add it to your new year’s resolutions.
Every year, the average business spends thousands of dollars on Facebook ads but has little or nothing to show for it. If this is true for your business, what can you do about it?
Twitter's own statistics say that videos are six times more likely to be retweeted than photos, and three times more likely than GIFs. But what is it that makes video on Twitter so effective?
Snapchat started as a simple messaging app that made the idea of ephemeral messages into a trend among social platforms.
Social media has changed the game in the hospitality industry. Most hotels use Instagram to visually engage their audience; some use Twitter for customer service and social listening; but many completely fail at Facebook marketing.