eShare just announced the general availability of NetAgent 2.0, with real- time dialogue capabilities that both automate and improve Web-based commerce, customer support and service.
“Internet Web sites for customer support are a win-win situation for both the customer and the company,” said Bryan Thatcher, CEO of Twelve Point Rule. “Customers get instant access to a personalized customer support system that is designed to respond immediately and remember their preferences. Companies save money on telephone support costs, which can be as high as $5 per service transaction for a live call agent, as compared to a few cents on the Web.”
“With their elite client list, compelling designs, and depth of experience. . . Twelve Point Rule is an ideal partner to make NetAgent a standard in the Fortune 500 and online commerce arenas,” said Neil Toomb, executive vice president of eShare Technologies.
Twelve Point Rule said it will complement both NetAgent 2.0 and eShare Expressions with full technical and creative online development. Financial arrangements were not disclosed.
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