Twitter has been busy this holiday season launching broad match for keyword targeting, as well as reversing a controversial change to its block function.
Just yesterday, the social network made a change to its block functionality, only to revert it back less than a day later, as users protested the move.
Pretend it Doesn’t Exist
The change yesterday enabled users to block other users without the latter knowing it. Meaning, that the blocked account would still be sending messages to the intended recipient. The intended recipient, however, would no longer see the messages, leading most likely, to an even worse relationship or interaction when one end thinks they are getting the silent treatment. This was the concern voiced by users who contested the change and won.
Bring Back Transparency
Twitter reverted the functionality to make the process more transparent and safer for the blocking end. Now, blocked users can see again that they have been blocked and cannot send anything to the blocking recipient.
This is what it looks like when you block someone (my editor!).
And this is what it looks like when you have been blocked by a user (myself).
Brands Talking in a Void
The implications of the attempted move by Twitter would have had an impact on brands. The changed functionality, had it remained as yesterday, would have had them talk in a void if followers had blocked them. For Twitter, it would have meant a way out of measuring campaign effectiveness too, with outgoing messages not even being received.
Transparency is a win for everyone. Or…?
Broad Match Targeting
In a further move, matching the targeting capability of Google, who pioneered it, Twitter has finally launched its broad match keyword targeting.
Brands and advertisers who are used to the broad match approach on other platforms are finally able to replicate the filtering via the company’s API too, Twitter said in a blog post.
The principle: it’ll track and target the tweets that contain the words you choose, or variations of it. Adding a + sign before keywords, like on Google, will prevent from getting mismatches.
By default, all existing campaigns are being flipped to broad match and the new ones will have it by default too, Twitter said.
Just a reminder: Twitter users are still able to dismiss ads that they do not see as interesting or adding value to their streams. The opt out is bigger than on any other platform. So the broad match will help but… only to a certain extent.
Many companies use SMS, email and push notifications to deliver updates to customers and stakeholders, and such notifications are especially important to publishers ... read more
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