Using E-Mail to Collect Testimonials
End the testimonial-gathering nightmare. Six ways to collecting testimonials by e-mail.
End the testimonial-gathering nightmare. Six ways to collecting testimonials by e-mail.
When you’re brainstorming about a business-to-business (B2B) brochure, Web site, or advertising campaign, someone will inevitably suggest, “Why don’t we include case studies and testimonials?”
Then, a mad dash to collect them begins.
Here are some ideas for using email to make the process a little easier.
An Ongoing Testimonials-Capture Program
One way to prevent a testimonial emergency is to collect them on an ongoing basis. Often, customers and clients will call or send a quick email thanking you for your good work.
If it’s a compliment delivered by phone, jot down your client’s comments and ask if you can include them in your promotional materials. Presumably, the answer will be yes. Write up the comments in an email, and ask the client to email back permission.
If a compliment is extended via email, send a reply thanking the person and ask for permission.
It’s important to request permission immediately. You never know when your client will take off on an extended vacation, leaving you with no way to get in touch.
Don’t let these testimonials get lost in your inbox. Create an email folder to store them in. Be sure to print them out and back them up, for safekeeping.
When You’re Under a Tight Deadline
We’ve had several projects lately where clients asked us to interview people for case studies and testimonials. This always seems so easy in the beginning, but it usually turns into a nightmare.
Why? First, much of the contact information you’re given will be outdated. Second, everyone waits until the last minute to do this. The brochure will be ready to print, and you need those testimonials now!
Here’s what we’ve found works best when under tight deadlines:
Try to get more testimonials than you need. If you need eight testimonials, interview at least 12 people. Inevitably some people will find they can’t be quoted due to company policy. Other testimonials will just not be compelling or relevant enough to use.
This process can be incredibly time-consuming and frustrating. You’ll receive return calls and email at all sorts of inconvenient times, often at the last minute. If possible, split the project with someone and work together. Get started the minute you get the project. This is one of those assignments you can’t postpone and stay up all night to finish.
And the next time someone suggests putting testimonials in a campaign, be sure to respond, “Excellent idea. Would you like to be in charge of collecting them?”
We’re looking for case studies about using email to speed up and improve everyday B2B marketing processes. If you have any, please send them to Karen.
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