More NewsWhen Failure Is the ROI Goal

When Failure Is the ROI Goal

Shouldn't marketing be more than just going through the motions? Over coffee the other day, one of the top e-mail consultants in the country told me about a surprise revelation from a client, one of the major broadband providers in the country. She's charged with an e-mail retention program aimed at the telco's broadband subscribers

failure0400.jpeg Shouldn’t marketing be more than just going through the motions?

Over coffee the other day, one of the top e-mail consultants in the country told me about a surprise revelation from a client, one of the major broadband providers in the country.

She’s charged with an e-mail retention program aimed at the telco’s broadband subscribers. So naturally you’d think that the more subscribers who re-upped their annual contracts, the better the program was performing, right?

Not so fast.

In a recent meeting, the client let drop that subscribers who don’t renew their DSL contracts are charged higher monthly fees, and that the majority of lapsed subscribers simply don’t notice the rise in costs. “So,” my friend incredulously asked her client, “you’re telling me that the more this program doesn’t work, the more money you make?”

“Well…yes,” came the reply.

Related Articles

GDPR: The role of technology in data compliance

Data & Analytics GDPR: The role of technology in data compliance

3w Clark Boyd
What companies can learn from the We-Vibe lawsuit about the Internet of Things

Legal & Regulatory What companies can learn from the We-Vibe lawsuit about the Internet of Things

8m Al Roberts
Has advertising arrived on Google Home?

Media Has advertising arrived on Google Home?

8m Al Roberts
Is Twitter slowly dying?

More News Is Twitter slowly dying?

9m Al Roberts
FedEx launches fulfillment service to take on Amazon

Ecommerce FedEx launches fulfillment service to take on Amazon

9m Al Roberts
Target is the top retail digital marketer, so why is it struggling?

Ecommerce Target is the top retail digital marketer, so why is it struggling?

8m Al Roberts
YouTube is "on pace to eclipse TV" thanks to savvy algorithm use

More News YouTube is "on pace to eclipse TV" thanks to savvy algorithm use

9m Al Roberts
YouTube is getting rid of 30-second unskippable pre-roll ads

Ad Industry Metrics YouTube is getting rid of 30-second unskippable pre-roll ads

9m Al Roberts