In the past month, Google introduced a new way to present what has commonly been referred to as the “Local Pack” or “7 Pack” of local search results. This new presentation is called the Google Carousel.
The carousel creates a row of images at the very top of local search results, making a very visually impactful presentation that local businesses and brands will want to leverage.
Currently, the carousel has only been rolled out to a select group of vertical categories. Restaurants, being one such vertical category, seem to trigger the carousel most often. When it will roll out to other categories, or if it will, has not been revealed by Google.
How Does It Work?
The carousel is the set of images in the black strip across the top of the screen. There is an arrow at the right you can click to advance through to the next round of listings.
If you click on one of the images, you are served a brand/location-specific search results page, as seen below. Note that the carousel is persistent, so even on the brand-specific results page, you still have the option to go back to another brand/location.
The data that is pulled up on the knowledge panel section to the right (where the image and map are) is powered by that location’s Google+ listing. The same optimization schema that applies to the old 7 Pack should apply here as well.
Because clicking on an image from the carousel results in a brand-specific results page being served up, we expect three outcomes to emerge:
- An increase in calls to locations. Since the Google+ data for a location is being pushed to this results page, we believe there will be a spike in calls related to that info being made more prominent. Increased visits to Google+ pages may occur as well; this is difficult to predict right now because a user’s intent (does she want the full place page or is the phone number enough?) is unknown.
- An increase in organic visits to a brand’s main website. Since the brand’s website is being served as the first result, often with sitelinks below (though not in the example above), that increased visibility should net incremental click-through activity.
- Some displacement of clicks. To sites such as Yelp, Urbanspoon, and possibly Internet Yellow Page sites (IYP).
Where Will the Carousel Go Next?
Looking at Google’s history, any new product or feature is just a precursor to more changes. It’s very rare to see Google unveil something and stick with the same functionality or layout seen at launch, so we can bet that the carousel we see today may not be the same one we are looking at in even a month’s time.
Functional changes. Currently, clicking a tile in the carousel will lead you to a search results page for that business.
Google could also use the carousel to push users to a business’ Google+ page. Google+ is still an important part of Google’s strategy going forward, and tying a + page to such high-visibility real estate would be an excellent incentive to get brands that haven’t yet created a page to do so.
With this approach, Google could turn the carousel into a self-serve advertising platform in which you could pay to take control of your carousel tile, choosing to display a logo, offer, or location image, and even deciding where it is pointed.
Industry/category expansion. Right now, the carousel is only seen in conjunction with select industry verticals, most prominently bars, restaurants, and colleges. But as Google monitors the click-through rates for those verticals, it’ll be sure to expand out into other high-traffic areas as well.
The question becomes, will this be rolled out to every category or only certain ones? Are categories like home services, where the professionals come to their customers rather than customers coming to them, a good fit? Does this make sense for a category like insurance, where much of the dialogue occurs over the phone and through email/online in 2013?
Product expansion. The carousel would be a perfect fit for Google Shopping results, and would likely inspire even greater adoption of product ads by advertisers.
What if Google chose to integrate a carousel approach into paid search? A horizontal carousel would be awkward given the text orientation of Google’s ads, but what if it rotated vertically? What if the area at the top of the page, which currently hosts two to three advertisers, could be changed with a click by the user to see a second set of two to three additional advertisers? Google could charge a bit more for those placements than it would for the positions on the right rail of results, or it could pull the right rail out altogether and replace it with something else.
Carousel is a manner for Google to expand the number of businesses/brands that it displays for its most popular local categories. It’s part of the continuing evolution of Google’s local offering, increasing user functionality and advertiser utility. We recommend that businesses and brands keep an eye on how this new format develops and if it is applied to your business vertical in the future.
Do you work in digital marketing and do you love it? Are you new to the industry and feeling overwhelmed by it? Either way, all this constant change means people in this industry are always learning and evolving their marketing strategies accordingly.
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